Incident Investigation & Root Cause Analysis Training
DURATION
2 daysCPD
Equivalent to 14 hoursCERTIFICATES
All delegates will receive a certificate on completion.DELIVERY OPTIONS
Learn how to carry out robust incident investigations, apply effective root cause analysis techniques and deliver value-adding reports on this Incident Investigation & Root Cause Analysis training course.
The course will prepare delegates to carry out investigations and RCA on operational incidents or issues in their workplace, at a proportionate level, and deliver results that the organisation can use to trend outputs, identify leading indicators, and drive real improvement.
- HSE professionals
- managers responsible for process and quality improvements
- quality managers
- internal and external auditors
- line managers and supervisors involved in managing customer and/or supplier relationships
- problem-solving team members and leaders
- product or process designers
- industrial, production and process engineers
- investigation setup
- investigator mindset
- behaviour/workplace psychology
- investigator bias
- event mapping
- incident scene/equipment examination
- human factors considerations
- control measure evaluation
- identifying witnesses
- carrying out witness interviews
- causation identification
- human error analysis
- root cause categories
- root cause analysis process
- identifying preventive actions
- report writing
- proactive vs reactive analysis
- root cause trending and data
- Day 1
- Registration and Introductions
- Module 1 Why do we Investigate?
- Module 2 Investigator Mindset
- Module 3 Planning & Team Selection
- Workshop 1 Case Study Review / Planning
- Module 4 Event Mapping
- Workshop 2 Build Investigation Timeline
- LUNCH
- Module 5 Information Gathering
- Moudle 6 Human Factors in RCA
- Module 7 Interviewing Personnel
- Workshop 3 Interview Planning
- CLOSE
- Day 2
- Day 1 Recap
- Workshop 4 Witness Interviews
- Module 8 Transition to Analysis
- Workshop 5 Control Measure & Change Evaluation
- Module 9 Identifying Causation
- Workshop 6 Identify Causation Factors
- LUNCH
- Module 10 Root Cause Analysis
- Workshop 7 Root Cause Selection
- Module 11 Actions & Reporting
- Module 12 Root Cause Data & Learning
- Course Review
- CLOSE
- carry out robust and unbiased investigations into operational incidents or issues
- use proven tools and techniques to identify and document the root causes of problems that exist across the organisation
- develop and propose effective solutions that address the causes of issues to prevent problems recurring
- communicate their findings and recommendations to their colleagues and senior management
- supply accurate and consistent data to allow trending of issues and identification of leading indicators
Delegates will receive a Certificate of Completion in recognition of their new Incident Investigation & Root Cause Analysis knowledge and skills and commitment to professional development.
Upcoming course dates
Root cause analysis helps organisations identify why a problem has occurred, so that the event can be both rectified at the time and prevented from happening again. Bringing greater efficiency to corrective and preventative actions enables organisations to improve their systems and processes on a continual basis. Root cause analysis is widely used in areas such as quality management, safety management, healthcare, engineering and project management.
By focusing on a case study, the course tutor will take delegates through the practical aspects of carrying out a thorough investigation into an incident, in any industry, to determine the causes of the incident. Delegates will learn how to create reports from their findings that can feed back into the organisation to help ensure incidents do not recur and to achieve continual improvement.
No. This highly practical cause looking at accident and investigation techniques complements our general problem solving and healthcare sector root cause analysis training options:
- Root Cause Analysis Training for all Industry Sectors
- Root Cause Analysis Training for NHS and Healthcare Professionals
If you would like advice on choosing the most appropriate course for your needs, just contact our team on 0333 123 9001.
If you would like to learn more about the wider aspects of risk management in an organisation, you may like to consider our training courses relating to the ISO 31000 standard for risk management, starting with our 1-day Risk Management Fundamentals training course.
We also offer training courses focusing on the Core Tools that can help you to use problem solving to address risk. These include:
We offer a number of options to suit your preferences and availability. You can
- attend one of our scheduled training events at established venues across the UK
- join one of our scheduled Virtual Classroom training courses
- opt for inhouse training at a venue of your choice for a group of delegates
All information is available in the upcoming course dates section above.
Customer reviews
Collins Aerospace|7th Nov, 2024
Trillium Flow Services (UK) Ltd|13th Aug, 2024
Makin Metal Powders (UK) Ltd|7th Aug, 2024
Qinetiq Target Systems|18th Jul, 2024
Alexander Dennis Ltd|5th Dec, 2023
Alexander Dennis Ltd|1st Dec, 2023
Qinetiq Target Systems|18th Aug, 2023
Private|8th Aug, 2023
West Midlands Police|28th Jul, 2023
NHS|18th Jul, 2023
Nightingale Hospital|14th Apr, 2023
Nightingale Hospital|13th Apr, 2023