This two-day Root Cause Analysis training course is designed for NHS and health care professionals.
The course uses NHS materials and experiences to provide an introduction to Root Cause Analysis demonstrating how you can select and apply the most appropriate tools and techniques to investigate and solve a variety of problems in the healthcare environment.
Root Cause Analysis will enable you to identify the reasons why things go wrong in the delivery and management of healthcare allowing you to identify, control and prevent the causes of chronic and recurring problems. A systems-based approach will improve the quality of care for individual patients while also improving staff morale as they become engaged in problem solving and process improvement.
Using a variety of quality and service improvement tools, delegates will be able to investigate root causes and suggest potential solutions to address problems raised during the course concerning:
- Poor or undesirable patient outcomes
- Poor ‘process flow’ that delays service delivery
- Problems in the administrative systems and supply chain that underpin the efficient delivery of healthcare
- Incidents of patient harm including
- Accidental injury
- Inappropriate treatment
- Problem Solving Teams
- Who should investigate?
- Systems and Processes
- Process Models
- Process Controls and Failures
- Process Measurement
- Investigating Problems
- Tools and Techniques
- Using Statistics in Problem Solving
- Understanding ‘Common Causes’ and ‘Special Causes’
- Improving Process Control
- Incidents and Accident Investigation
- Gathering the evidence
- Finding the cause(s)
- Preventing recurrence
- Making Improvements
- Minimising the risk of change
- Monitoring Performance
- Managers, NHS and healthcare professionals responsible for improving patient care or investigating incidents of patient harm
- Managers, NHS and healthcare professionals responsible for improving management systems and procedures
- Quality Managers, Internal and External Auditors
- Problem solving team members and leaders
- Participate in the effective investigation of problems
- Use appropriate tools and techniques to identify and document the root causes of incidents and recurring problems in their organisation
- Propose and evaluate solutions to prevent problems recurring
- Communicate their findings and recommendations to their colleagues and senior management
- Engage senior management in improving the system to remove the ‘common causes’ – and controlling random management initiatives that may destabilise processes that are currently ‘under control’