Root Cause Analysis Training for NHS and Healthcare Professionals
DURATION OF COURSE
2 daysCPD
Equivalent to 14 hoursCERTIFICATES
All delegates will receive a certification on completion.It provides an introduction to Root Cause Analysis demonstrating how you can select and apply industry best practise tools and techniques to investigate and solve a variety of problems in the healthcare environment.
Root Cause Analysis will enable you to identify the reasons why things go wrong in the delivery and management of healthcare allowing you to identify, control and prevent the causes of chronic and recurring problems. A systems-based approach will improve the quality of care for individual patients while also improving staff morale as they become engaged in problem solving and process improvement.
Using a variety of quality and service improvement tools, delegates will be able to investigate root causes and suggest potential solutions to address problems raised during the course concerning:
- Poor or undesirable patient outcomes
- Poor ‘process flow’ that delays service delivery
- Problems in the administrative systems and supply chain that underpin the efficient delivery of healthcare
- Incidents of patient harm including
- Accidental injury
- Inappropriate treatment
- Problem Solving Teams
- Who should investigate?
- Systems and Processes
- Process Models
- Process Controls and Failures
- Process Measurement
- Investigating Problems
- Tools and Techniques, including Ishikawa (Fishbone) diagrams and 5-Whys Analysis
- Using Statistics in Problem Solving
- Understanding ‘Common Causes’ and ‘Special Causes’
- Improving Process Control
- Incidents and Accident Investigation
- Gathering the evidence
- Finding the cause(s)
- Preventing recurrence
- Making Improvements
- Minimising the risk of change
- Managers, NHS and healthcare professionals responsible for improving patient care or investigating incidents of patient harm
- Managers, NHS and healthcare professionals responsible for improving management systems and procedures
- Quality Managers, Internal and External Auditors
- Problem solving team members and leaders
For Scheduled Training courses, please select from the Course Dates and Venues table below.
Course Dates and Venues
Virtual Classroom
Virtual Classroom
Doubletree by Hilton Hotel Coventry
Virtual Classroom
Hilton Kensington
Hilton Leeds City
Customer Reviews
Cwm Taf Morgannwg University Health Board|4th Nov, 2020
Cwm Taf Morgannwg University Health Board|5th Sep, 2020
Cwm Taf Morgannwg University Health Board|21st Aug, 2020
Yeo Valley|14th Aug, 2020
Ziath Ltd|14th Jul, 2020
The Fremantle Trust|13th Jul, 2020