FAQs

Question

Q: What is the difference between residential and non-residential options?

We offer residential and non-residential options for training courses. This allows delegates to choose the option that best suits their requirements according to location of the course, evening work required, travel time or cost.

Residential option

This provides the delegate with overnight accommodation each night of the training course (apart from the final day) and includes breakfast, lunch and dinner. There is also the option to book an extra night the day before the course starts at an additional cost.

Non-residential option

This allows the delegate to travel into the venue each day, lunch and refreshments are included.

See a list of all the hotel venues

If you have any queries please contact the Training Team on 0333 123 9001.

Q: How can I pay for my public or in-house training course?

Payment for public or in-house training courses can be made in the following ways:

  • BACS payment – our bank details can be found on your invoice, please quote your invoice number as a reference.
  • Debit / Credit card – please contact our training team on 0333 123 9001 to make payment. There is no transaction fee for personal cards and a 1.75% transaction fee for company cards. Payment is taken by telephone.
  • Cheques – should be made payable to Bywater Training Ltd and posted to The Accounts Department, Bywater Training, Couchmore House, Littleworth Road, Esher, Surrey. KT10 9TN.

Payment is required in pounds sterling and should be received no later than 30 days prior to the public course start date.

Read our full terms and conditions for training courses.

If you have any queries regarding payment please contact our training team on  0333 123 9001.

Q: Can individuals attend the training courses with Bywater?

Yes, you can book as a private individual on any of our public courses. View our public courses and locations.

If you have any questions contact the Training Team on 0333 123 9001.

Q: Where can I purchase a standard from?

The majority of ISO standards can be purchased from the BSI shop , the exception is the IATF 16949 standard which can be obtained at SMMT shop.

Q: Can I pay by credit card for my training course?

Yes you can.

When you complete the online booking form you will be asked to select your preferred payment method, simply select credit card. The booking will be processed and payment will be required 30 days prior to the start date of the course or immediately if within 30 days. We will contact you by telephone to take payment.

There is no transaction fee for a personal credit or debit card payment, if you wish to pay with a company card there will be a 1.75% transaction fee. You can also pay by bank transfer or BACS.

Read our full terms and conditions.

Q: What does the residential option include?

This provides the delegate with overnight accommodation each night of the training course (apart from the final day) and includes breakfast, lunch and dinner.

There is also the option to book an extra night the day before of after the course starts at an additional cost. Should you require an additional night please contact the Training Team on 0333 123 9001.

Q: Can I book accommodation the night before the training course starts?

Yes this is possible as long as the hotel has availability.

Please contact our training team to request the date and location you require so we can advise of the cost and make the booking for you. Please note that the cost may vary depending on the season and notice period for the booking.

Contact
Email contact@bywater.co.uk
Telephone  0333 123 9001.

Q: Do you offer in-house training and what are the benefits?

In-house training is a great option if you have a number of delegates requiring similar training. The way it works is that you provide the training venue and we provide the trainer and course materials, often resulting in a more cost effective solution than open courses.

Another advantage of the in-house approach is that usually with minor tailoring of the materials we can add more value to your delegates by including case studies or organisational specific examples to bring to life some of the theoretical concepts.

As well as cost effectiveness and the possibility of tailoring in-house training benefits include:

  • Discussions and issue resolution focused around your business priorities
  • Priority may be given to areas of learning in most need Inclusion of real working examples of how to conduct the course learning outcomes on site
  • Potential for organisation specific action planning as part of the course structure
  • Lower costs associated with travel and accommodation
  • Flexibility as to available dates for training, to suit you
  • Consistency of communication and organisational message

Want to find out more?

If you would like to receive a quote please complete our in-house enquiry form and we can email you the information. If you have other questions do call our training team on 0333 123 9001.

Q: What does CQI and IRCA stand for?

CQI and IRCA stands for Chartered Quality Institute and The International Register of Certificated Auditors.

Organisations around the world recognise the value of using management systems to control business risk and contribute value. They rely on skilled professionals to assess the performance of their management practices to enhance efficiency and credibility. CQI and IRCA’s mission is to:

  • Instill confidence in accredited certification worldwide by improving the performance of auditors
  • Associate the CQI and IRCA name with integrity, best practice and adding value
  • Promote auditing as a valued profession
  • Provide an excellent administration service to all our stakeholders, which sets a benchmark for others to follow
  • Improve the standard of auditors and auditor training
  • Make CQI and IRCA certification available to all relevant organisations and individuals worldwide
  • Promote best practice in auditing

Find out more about CQI and IRCA on their website.

Q: Can I transfer to a different date for a public training course?

There is no charge for transferring your first booking to the same course on an alternative date provided you notify Bywater in writing or via email 14 or more days before the start of the original course date. Course transfers will only occur if there is a place available for you.Only one free transfer can be made. Each further transfer request will incur an administration charge of £100.00 (excluding VAT).

Requests to transfer received less than 14 days from the start date of the course will constitute a late cancellation and be subject to the full course fee being charged (excluding VAT).

Read our full terms and conditions for public training courses.

To request a transfer please contact the Training Team 0333 123 9001 or contact@bywater.co.uk

Q: How do I update my training for the new ISO 17025:2017 standard?

The new ISO 17025 standard was introduced in December 2017 for the laboratory industry, Bywater offers a range of training courses for the new ISO 17025:2017 standard.

If you have completed ISO 17025 training previously then the Transition to ISO 17025:2017 training could be the best option for you.

We also offer the following ISO 17025 training courses

Internal Auditor training course

Lead Auditor training course

Q: What makes a good auditor?

A good auditor requires a number of attributes and skills, find out if you could be a good auditor with our quick 1 minutes roundup.

Q: How do I update my training for the new ISO 45001 standard?

The new ISO 45001 standard for Occupational Health and Safety Management Systems is being introduced in March 2018.  If you have completed OHSAS 18001 training previously then the ISO 45001 Auditor Migration training course could be the best option for you.

Organisations certified to OHSAS 18001 will have three years to migrate to the new standard.

Bywater offers a range of ISO 45001 training courses.

If you have any questions about the training contact us on 0333 123 9001.

 

Q: What does IEMA stand for?

IEMA stands for Institute for Environmental Management & Assessment.

The Institute of Environmental Management & Assessment (IEMA) is the professional home of over 15,000 environment and sustainability professionals from around the globe. IEMA’s role is to support individuals and organisations to set, recognise and achieve global sustainability standards and practice

Find out more about IEMA on their website.

Q: When will the new ISO 45001 standard be available?

ISO 45001 is due to replace the OHSAS 18001 standard for Occupational Health and Safety Management Systems. The FDIS  published in November 2017 and the final publication of the standard is due in March 2018. Organisations certified to OHSAS 18001 will have three years to migrate to the new standard.

Bywater offers a range of ISO 45001 training courses including a ISO 45001 Auditor Migration training course that enables people to update their skills from OHSAS 18001 to ISO 45001.

 

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