FAQs

Question

Q: What is the difference between residential and non-residential options?

We offer residential and non-residential options for training courses. This allows delegates to choose the option that best suits their requirements according to location of the course, evening work required, travel time or cost.

Residential option

This provides the delegate with overnight accommodation each night of the training course (apart from the final day) and includes breakfast, lunch and dinner. There is also the option to book an extra night the day before the course starts at an additional cost.

Non-residential option

This allows the delegate to travel into the venue each day, lunch and refreshments are included.

See a list of all the hotel venues

If you have any queries please contact the Training Team on 0333 123 9001.

Q: How can I pay for my public or in-house training course?

Payment for public or in-house training courses can be made in the following ways:

  • BACS payment – our bank details can be found on your invoice, please quote your invoice number as a reference.
  • Debit / Credit card – please contact our training team on 0333 123 9001 to make payment. If paying by credit card there is a 2% transaction fee.
  • Cheques – should be made payable to Bywater Training Ltd and posted to The Accounts Department, Bywater Training, Couchmore House, Littleworth Road, Esher, Surrey. KT10 9TN.

Payment is required in pounds sterling and should be received no later than 30 days prior to the public course start date.

Read our full terms and conditions for training courses.

If you have any queries regarding payment please contact our training team on  0333 123 9001.

Q: Can individuals attend the training courses with Bywater?

Yes, you can book as a private individual on any of our public courses. View our public courses and locations.

If you have any questions contact the Training Team on 0333 123 9001.

Q: Where can I purchase a standard from?

The majority of ISO standards can be purchased from the BSI shop , the exception is the IATF 16949 standard which can be obtained at SMMT shop.

Q: Can I pay by credit card for my training course?

Yes you can.

When you complete the online booking form you will be asked to select your preferred payment method, simply select credit card. The booking will be processed and payment will be required 30 days prior to the start date of the course or immediately if within 30 days. There is a 2% credit card transaction fee that is payable.

Payment by debit cards is acceptable and there is no transaction fee charge.

Read our full terms and conditions.

Q: What does the residential option include?

This provides the delegate with overnight accommodation each night of the training course (apart from the final day) and includes breakfast, lunch and dinner.

There is also the option to book an extra night the day before of after the course starts at an additional cost. Should you require an additional night please contact the Training Team on 0333 123 9001.

Q: Can I book accommodation the night before the training course starts?

Yes this is possible as long as the hotel has availability.

Please contact our training team to request the date and location you require so we can advise of the cost and make the booking for you. Please note that the cost may vary depending on the season and notice period for the booking.

Contact
Email contact@bywater.co.uk
Telephone  0333 123 9001.

Q: Do you offer in-house training and what are the benefits?

In-house training is a great option if you have a number of delegates requiring similar training. The way it works is that you provide the training venue and we provide the trainer and course materials, often resulting in a more cost effective solution than open courses.

Another advantage of the in-house approach is that usually with minor tailoring of the materials we can add more value to your delegates by including case studies or organisational specific examples to bring to life some of the theoretical concepts.

As well as cost effectiveness and the possibility of tailoring in-house training benefits include:

  • Discussions and issue resolution focused around your business priorities
  • Priority may be given to areas of learning in most need Inclusion of real working examples of how to conduct the course learning outcomes on site
  • Potential for organisation specific action planning as part of the course structure
  • Lower costs associated with travel and accommodation
  • Flexibility as to available dates for training, to suit you
  • Consistency of communication and organisational message

Want to find out more?

If you would like to receive a quote please complete our in-house enquiry form and we can email you the information. If you have other questions do call our training team on 0333 123 9001.

Q: What does CQI and IRCA stand for?

CQI and IRCA stands for Chartered Quality Institute and The International Register of Certificated Auditors.

Organisations around the world recognise the value of using management systems to control business risk and contribute value. They rely on skilled professionals to assess the performance of their management practices to enhance efficiency and credibility. CQI and IRCA’s mission is to:

  • Instill confidence in accredited certification worldwide by improving the performance of auditors
  • Associate the CQI and IRCA name with integrity, best practice and adding value
  • Promote auditing as a valued profession
  • Provide an excellent administration service to all our stakeholders, which sets a benchmark for others to follow
  • Improve the standard of auditors and auditor training
  • Make CQI and IRCA certification available to all relevant organisations and individuals worldwide
  • Promote best practice in auditing

Find out more about CQI and IRCA on their website.

Q: Can I transfer to a different date for a public training course?

There is no charge for transferring your first booking to the same course on an alternative date provided you notify Bywater in writing or via email 14 or more days before the start of the original course date. Course transfers will only occur if there is a place available for you.Only one free transfer can be made. Each further transfer request will incur an administration charge of £100.00 (excluding VAT).

Requests to transfer received less than 14 days from the start date of the course will constitute a late cancellation and be subject to the full course fee being charged (excluding VAT).

Read our full terms and conditions for public training courses.

To request a transfer please contact the Training Team 0333 123 9001 or contact@bywater.co.uk

Q: What makes a good auditor?

A good auditor requires a number of attributes and skills, find out if you could be a good auditor with our quick 1 minutes roundup.

Q: What does IEMA stand for?

IEMA stands for Institute for Environmental Management & Assessment.

The Institute of Environmental Management & Assessment (IEMA) is the professional home of over 15,000 environment and sustainability professionals from around the globe. IEMA’s role is to support individuals and organisations to set, recognise and achieve global sustainability standards and practice

Find out more about IEMA on their website.

Q: What is the difference between internal and lead auditor training?

Internal Auditor training enables you to undertake audits within your organisation.

Lead auditor training enables you to complete audits within your organisation, for 2nd party suppliers and 3rd party external organisations.

We offer a wide selection of internal auditor training and lead auditor training courses.

The decision on which course is right for you will often depend on the organisation you work for and your career path. If you need to discuss which course is best for you please do contact our training team on 0333 123 9001 who will be happy to help you.

Q: Where are auditor jobs advertised?

Internal and Lead Auditor jobs are advertised on a number of websites, and you can sign up to receive alerts when jobs match your requirements. If there are particular companies that you would like to work for we recommend searching their website as they may not use recruitment agencies or job board websites. In addition local and national newspapers may also advertise so it’s worth checking these out too.

Websites that advertise auditor jobs

Qualityjobs.org.uk

Auditandrisk.org.uk

Pharmiweb.com

Totaljobs.com

Reed.co.uk

Simplyhired.co.uk

Jobsite.co.uk

Retailchoice.com

Michaelpage.co.uk

Q: Are training course materials provided?

Yes, every delegate will receive a training course folder that you can use to make notes and take away with you at the end of the course.

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