Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWhole group was kept engaged throughout the course
The course tutor did a great job of presenting information, providing examples, and having students perform interactive exercises that required active engagement and applied learning. They managed to keep the whole group engaged with the material throughout the duration of the course, which I found impressive, especially given the virtual setting. I also really appreciated the audit simulation exercise and learned a lot from the other participants in the course.
Thermofisher
Training was brilliantly adapted to individual needs
Steve was brilliant at adapting the training requirements based on individuals needs, and giving us the right information at the right time. Couldn’t speak highly enough of him.
3T Training Services Ltd
Precise tutor with outstanding knowledge of the course material
David kept everyone’s attention with his precision and outstanding knowledge of the material that was presented.
Magnetic Shields Limited
Discussion-based, interactive learning environment
Our tutor delivered the course in a highly effective way. He incorporated numerous examples and fosters a discussion-based, interactive learning environment that engages all participants, rather than simply going through the slides.
Sumika Polymer Compounds (UK) Ltd
Learnt a lot more than anticipated
I learned a lot more new content than I thought I would given I have been in a role that manages 14001 for over 3 years.
EDF Energy Ltd
Great tutor, course content and venue
Tutor was great and gained a great deal of information from the course content. Venue was also one of the nicest places I’ve been for a course.
Gac Services (Uk) Ltd