Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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Tutor always took the time to explain any questions thoroughly
|Paul Simpson was excellent throughout. His experience and knowledge was second to none. He always took the time to explain any questions thoroughly, leaving no detail to spare.|
Scottish Leather Group Operations Limited
Everything was simplified as much as possible, making learning much more efficient
|The tutor was very knowledgeable and provided real life examples and simplified everything as much as possible, making learning much more efficient.|
Royal Air Force
Interactive sessions, activities were perfect
|The course is very well designed, which included both theory and practical. Interactive sessions, activities were perfect. Tutor was excellent too.|
Alexander Dennis Ltd
One of the best course instructors that I've had
|Auditing is a very detailed and the prospect of coming onto this course made me nervous. Tim was an excellent tutor. His delivery of the material was excellent and it was clear to see his experience in the course matter. Tim made the course enjoyable and kept things moving along quickly after covering each topic in detail. Tim was one of the best course instructors that I have had in recent memory and I would recommend any course taught by him to my colleagues.|
Very impressive and very helpful
|Excellent tutor, Dave made what could have been a very turgid subject interesting. He was clearly expertly conversant with ISO 17020 and was able to talk ‘off the cuff’ and modify his tutorial to suit our needs and accommodate our many questions. Very impressive and very helpful.|
Tutor made the course really enjoyable
|The tutor was really lovely. He always had a smile on his face, built a rapport with us all and made the course really enjoyable.|
National Trading Standards Estate & Letting Agency Team