Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetComprehensive overview of the standard and internal audit process
| Keith was enthusiastic and helpful during the course. He always gave us enough time to ask questions but also gave a comprehensive overview of the standard and internal audit process. |
Advanced
Genuinely one of the best courses I have been on
| Ben was absolutely incredible! Very very knowledgeable and really engaging. Genuinely one of the best courses I have been on and that was down to Ben. |
Plus 1 Communications
Well prepared and well delivered
| The course delivery in-line with the ISO standard, and shared experiences from tutor on how to use, helped instill confidence to all who attended. It was well prepared and well delivered. Excellent course. |
Advanced
Enjoyable workshops and plenty of time for discussion
| The course included a lot of workshops which I enjoyed and allowed time for discussion. The Tutor was very knowledgeable with a lot of practical experience, they also answered all the questions I had and was happy to help or clarify. |
BM Trada
Definitely helped me to understand the subject more clearly
| It was evident that Alan was a very experienced tutor and has a huge amount of knowledge in this field. He used personal experiences to match non-conformities from real situations, which definitely helped me understand the subject clearer. The pace of the course was great along with the workshops and additional information on the PowerPoint slides to further aid learning. |
Bri-Stor Systems Ltd
Stimulating group interactions
| Keith was extremely knowledgeable and affable and generated stimulating interactions with the group. |
Saint-Gobain Pam Uk