Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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Looking forward to using what we learnt
|Looking forward to changing a bit in the office using what we learnt.|
Greene King Brewing & Retailing Ltd
Excellent course structure and really effective course materials
|The course structure was excellent, the prepared materials were really effective especially with Tim’s ability to take notes and annotate directly onto the slides. The materials for the scenarios were especially good.|
Thought it would be overwhelming but found it incredibly straight-forward
|I was fully prepared to be overwhelmed by the topic but found it incredibly straight-forward to understand.|
Tutor always took the time to explain any questions thoroughly
|Paul Simpson was excellent throughout. His experience and knowledge was second to none. He always took the time to explain any questions thoroughly, leaving no detail to spare.|
Scottish Leather Group Operations Limited
Everything was simplified as much as possible, making learning much more efficient
|The tutor was very knowledgeable and provided real life examples and simplified everything as much as possible, making learning much more efficient.|
Royal Air Force
Interactive sessions, activities were perfect
|The course is very well designed, which included both theory and practical. Interactive sessions, activities were perfect. Tutor was excellent too.|
Alexander Dennis Ltd