Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGreat advice on how to apply to course content
Excellent delivery and knowledge from the tutor. Gave good advice on how to apply the content to our specific situations.
Leisure Technical Consultants Ltd
Course content made relatable and easy to understand
The tutor, Richard, made the course content easy to understand and relatable. In my opinion, his inclusion of personal experiences in the world of auditing helped show how the theory of the course material is actually put into practice in real world scenarios.
West Midlands Police
Online sessions made to feel like we were in person
The tutor was really great, she managed the online sessions so it felt like we were in person. Really knowledgeable and a great teacher.
TechnipFMC
Very well-planned and dynamic training
The dynamic of the virtual classroom was very good, with good quality and excellent coordination for group work, and enough time for lectures, breaks, and Q&A. Very well planned.
Amphenol Procom
Course content adapted dynamically by the tutor
I found the course content matched exactly what would be needed for our application. The tutor is very knowledgeable, and was able to dynamically adapt and blend content with knowledge to answer our queries confidently.
Thames Valley Police
Very refreshing teaching approach
Zoe was a great tutor and made the day very enjoyable. Her ability to make you think about things in a different way is very refreshing and opened up my knowledge to ISO 9001.
J Murphy and Sons Limited