Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetDiscussion-based, interactive learning environment
Our tutor delivered the course in a highly effective way. He incorporated numerous examples and fosters a discussion-based, interactive learning environment that engages all participants, rather than simply going through the slides.
Sumika Polymer Compounds (UK) Ltd
Topic was really brought to life by the tutor
The tutor came across as knowledgeable and engaging. He really brought to life the possible benefits and challenges of implementing VSM in our organisation.
FCA
Learnt a lot more than anticipated
I learned a lot more new content than I thought I would given I have been in a role that manages 14001 for over 3 years.
EDF Energy Ltd
Great tutor, course content and venue
Tutor was great and gained a great deal of information from the course content. Venue was also one of the nicest places I’ve been for a course.
Gac Services (Uk) Ltd
Tutor played to the strengths of the attendees
David was an excellent tutor, conveyed the course material clearly and interestingly. He was very engaging and played to the strengths of the attendees to ensure a positive environment. He ensured that as the course progressed everyone was happy with the items covered, discussed the material in detail and helped to apply what we were learning to our day to day roles. A brilliant course.
Network Rail
Everyone left with increased knowledge
The tutor was able to adapt to our processes and communicate realistic audit scenarios during the training. He provided clear instructions on how to conduct an effective audit including context and time frame. He was very efficient and made everyone leave the class with increased knowledge.
Sumika Polymer Compounds (UK) Ltd