Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCan apply what I've learnt and make changes to existing processes
The content of the course was very thorough but also easy to understand. The material provided was well structured and it will allow me to make changes to existing processes. By undertaking exercises it allowed me to apply what I had learnt into practice which aided the learning process.
Brush Group Ltd
All aspects of the course were very good
I would say that everything was very good. The Tutor Alan presented all the course information in a very interesting, informative, useful and professional manner.
AGC Glass UK Limited
Restored confidence in how to approach day to day work
The course and tutor, gave me the confidence to continue with how I approach my day to day work. As I was uncertain if I were approaching tasks wrongly.
Glenair UK Ltd
Excellent toolbox for projects
The course is laid out in a way that makes sense to any operator of quality systems, also an excellent toolbox for projects and implementing them.
Smurfit Westrock Chelmsford
One of the best tutors I've had on any course
Informative tutor, highly experienced and just made the course flow so well. He made all of the delegates enjoy the learning and at the same time kept the atmosphere relaxed. Probably one of the best tutors on any course I have had in the last 33 years of attending courses.
Angus Fire Limited
Really helpful tutor
The tutor was really helpful being able to answer specific questions around unique circumstances.
Derbyshire Constabulary