Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely useful case study and role play exercises
| The case study and role playing throughout the course was extremely useful – it showcased multiple examples of real life auditing situations, and the tutor’s ability to test us through his experience of hard auditing situations gave real examples of how to deal with any situation we might encounter. |
Huber+Suhner (UK) Ltd
Learned a lot more than expected
| I thought that my knowledge of a QMS was more advanced than what it actually was – I learned a lot that I have brought back to my place of work. |
National Gas Transmission
Perfectly aimed course content
| I think the course content was aimed perfectly at the audience it was being presented to. I found it great that we had a tutor with experience in the subject area. |
West Midlands Police
Great delivery of course content
| Excellent teaching skill set, great delivery of course content which I expected to be quite monotonous prior to attendance. The course instructor alleviated these concerns with his positive and engaging approach to learning. |
Babcock Marine Training Limited
All attendees have gone away with a positive feeling that they can implement what they have learnt
| Having spoke to the majority of those that attended the course, they all stated how Richard was excellent in delivering the ISO 17020 Internal Course. He really engaged with everyone on the course and that led to everyone getting involved during the additional group tasks set out and those asking the questions that sometimes don’t get asked. Everyone really enjoyed the course and have gone away with a positive feeling that they can implement what they have learnt within their units. |
Thames Valley Police
Tutor offered practical and pragmatic solutions
| The tutor was very knowledgeable with practical real life experience. She could talk frankly about how things really are vs simply what an operating model anticipates or expects. The tutor, Nicola, was patient listened to queries and concerns, and offered practical and pragmatic solutions whenever possible. Personal anecdotes and analogies were helpful. |
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