Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat course, great tutor
Dave made the week insightful, engaging, and entertaining. A great tutor on a great course.
Environment Agency
Extremely well-delivered course
I find that a lot of courses available in the quality sector teach you to pass the exam. What I found on this course was that it has gave me a great foundation moving forward in to the auditing world in the lead capacity. The course was delivered extremely well, and delivered in depth knowledge of real world auditing, with the exam being secondary but provided more than enough information to pass the exam.
Amazing tutor brought the course to life
The tutor was absolutely amazing. His ability to convey the content whilst also imparting his knowledge was so good. He was engaging, got everyone involved and gave real life examples. He brought the course to life and I learnt so much.
GSK
Excellent service provided
I truly appreciated the ability to register for the course the evening before and still receive all the necessary documentation in time. The process was smooth and efficient, even on such a short notice. I’d especially like to thank the team member who assisted with my booking – it made a real difference and ensured I was fully prepared for the course. Excellent service.
Capita
Can't fault the tutor at all
The tutor was amazing and very in-depth with his personal knowledge and how he used lean within his career, I can’t fault him at all. It was a really fun few days and if I had any questions they were answered swiftly and honestly.
The Key Group
Course content was made tangible for everyone
I felt the course content was well contained and delivered in a very tangible way. The tutor was engaging and ensured the content was tangible for those of us pretty advanced in the role and the newbies.
DXC Technology