Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor offered practical and pragmatic solutions
| The tutor was very knowledgeable with practical real life experience. She could talk frankly about how things really are vs simply what an operating model anticipates or expects. The tutor, Nicola, was patient listened to queries and concerns, and offered practical and pragmatic solutions whenever possible. Personal anecdotes and analogies were helpful. |
Premier Partnership
Fantastic tutor
| Nigel was fantastic – very knowledgeable, engaging, kind and I felt very comfortable asking him questions. |
Environment Agency
Now feel confident conducting an audit
| Had minimal knowledge and experience of audits before this course, but now feel confident about conducting one. |
Xiros Ltd
Tutor answered all questions in thorough detail
| Our Tutor Karen was really friendly, made everyone feel at ease and answered all questions in thorough detail. |
Vinci Construction Management Ltd
I was made to feel comfortable joining in and adding to discussions
| The tutor was so friendly, chatty and instantly put me as ease. Before initially joining the course call on the first day, I was very nervous and not sure what to expect, but Karen’s friendly and inclusive manner made me feel so welcome and created an excellent learning environment where I felt comfortable joining in with conversations and adding to discussions. |
Anthesis UK Ltd
Brilliant, positive and supportive tutor
| The tutor brought the subject alive with numerous real world examples and his explanations were always clear and related well to the examples provided. His attitude was positive and supportive ensuring that where I felt out of my comfort zone I felt encouraged to have a go. He was brilliant. |
Lincolnshire Police