Telecoms / TL 9000 Training Courses

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Learn how to drive continual business improvement in the telecoms industry by implementing and auditing against TL 9000, the quality management system extension to ISO 9000.

Bywater is one of a highly select group of training providers authorised by the TIA QuEST Forum, the organisation behind TL 9000, and offers expert interactive TL 9000 Sanctioned training on a global basis.

All our TL 9000 training courses can take place on a dedicated basis for your organisation alone. This in-company training includes interactive workshops and modules to encourage your team to discuss how TL 9000 can be successfully implemented within your organisation.

Choose your TL 9000 course

TL 9000 Quality Management System Auditing - QuEST Sanctioned | 5 days

This TIA QuEST sanctioned course is designed for those seeking to audit against the specific requirements and measurements of TL 9000 and verify their implementation.

The course provides a bridge between ISO 9000 for quality management systems and the additional requirements and metrics of TL 9000 within the telecoms industry, specifically from the auditor’s perspective.

Next Course: 14 - 18 July 2025 Online

Dates & Venues

TL 9000 Quality System Implementation - QuEST Sanctioned | 3 days

This TIA QuEST sanctioned implementation training is for anyone who is or plans to become a supplier to the telecoms industry.

The training explains the steps necessary for the successful implementation of the TL 9000 requirements and measurements in the process to become TL 9000 registered.

Course Details

TL 9000 Measurements R5.7 - QuEST Sanctioned | 1 day

This training is designed for those who need to understand the TL 9000 measurement set and how it can be used to improve an organisation’s performance.

QuEST sanctioned, the course is a prerequisite for the 3-day TL 9000 Auditing or Implementation courses, providing awareness of how the TL 9000 measurement set can be used in the customer/supplier relationship.

Course Details

TL 9000 Requirements R6.3 - QuEST Sanctioned | 1 day

This course is designed for auditors and implementer who need to understand the additional TL 9000 requirements and how they link to an organisation’s business system.

The QuEST sanctioned course is a prerequisite to the 3-day TL 9000 Auditing or Implementation courses, providing knowledge of how TL 9000 relates to existing management systems.

Course Details

TL 9000 Metrics Workshop | 1 day

This is a course designed for those planning to develop and implement a metrics programme.

The training is in the form of an intensive, interactive workshop, customised to a specific organisation’s needs. It is based on TL 9000 requirements, an overview of the metrics set, a review of what is applicable to a particular organisation, and the implementation of a metrics programme.

Course Details

Introduction to TL 9000 Quality Management Systems | 1 day

This training is aimed at anyone involved in the implementation or running of a TL 9000 quality management system within their organisation.

The 1-day training provides an introduction to TL 9000, its additional requirements and measurements, and the TIA QuEST Forum.

Course Details

Customer reviews

Will be able to improve the way I conduct auditsThis course will enable me improve the way I conduct audits. The tutor was very knowledgeable on the subject and articulated answers to any questions in a way everyone could understand.

Capalex|19th Jun, 2025

Excellent service providedI truly appreciated the ability to register for the course the evening before and still receive all the necessary documentation in time. The process was smooth and efficient, even on such a short notice. I'd especially like to thank the...

Capita|17th Jun, 2025

Right level of challengingThe tutor made the course very interactive. There was also a good amount of differentiating learners needs and abilities which was accommodated seamlessly. The course was challenging at the right level.

Tetra Consulting Ltd|12th Jun, 2025

Very detailed and useful course materialsThe booklet provided gave a lot of information with a lot of additional notes. The tutor gave a very detailed explanation on each part and it flowed well. It has been good to refer back to later on as well.

Metocean Telematics UK|9th Jun, 2025

Plenty of helpful and relatable examples to aid materialsThe tutor was very knowledgeable and provided plenty relatable examples to help the group follow the modules.

Workman Llp|9th Jun, 2025

Fun and interactive sessionsGary exceeded my expectations by making the sessions fun and interactive, encouraging us to think critically and engage socially. This approach made the learning process enjoyable and effective.

Masonry Support Systems Limited|6th Jun, 2025

Highly knowledgeable and encouraging tutorThe tutor was highly knowledgeable in this field, encouraging you to look further at the subject rather than what was just in front of you.

Denholm Good Logistics|5th Jun, 2025

Superb tutorTim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.

BM Trada|5th Jun, 2025

Really useful training manual sent out prior to the courseThe resource book sent out prior to the course was to a high standard and is a really useful post course reference point. I enjoyed being able to make notes on the page as we progressed through the course.

Delta Fire Engineering|29th May, 2025

Tutor’s real life experience made the learning more practicalThe tutor was able to deliver the course and keep everyone focused, and he was able to bring real life experience into the discussions to make the learning more practical.

Elmac Technologies Ltd T/A Protectoseal|20th May, 2025

Relaxed learning environmentSusan, the tutor, put us at ease right from the start of the training, and created a relaxed environment which made learning easier while still sticking to the timetable.

Werth Metrology|19th May, 2025

Tutor ensured everyone understood and could interact with the course contentThe auditing course content was delivered to a very high standard. The tutor who delivered the course ensured that everybody understood the methods and methodologies which enabled everyone to interact well during the group sessions.

SSE|16th May, 2025

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Choose your TL 9000 course

TL 9000 Quality Management System Auditing - QuEST Sanctioned | 5 days

TL 9000 Quality System Implementation - QuEST Sanctioned | 3 days

TL 9000 Measurements R5.7 - QuEST Sanctioned | 1 day

TL 9000 Requirements R6.3 - QuEST Sanctioned | 1 day

TL 9000 Metrics Workshop | 1 day

Introduction to TL 9000 Quality Management Systems | 1 day

Customer reviews

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