Telecoms / TL 9000 Training Courses

Bywater is one of only two developers and providers of QuEST Forum sanctioned training materials.  Being the only QuEST sanctioned training organisation based in the EMEA (Europe, Middle East, Africa) region, Bywater is authorised to deliver this training in EMEA as well as China and South-East Asia, South America and Canada.

For more information relating to course content and our in-house training services please select from the course links below.

TL 9000 Quality System Implementation - QuEST Sanctioned

Duration: 3 Days
Available in-house only

  • Designed for anyone who is a supplier to the telecommunications industry or is planning to become one
  • QuEST sanctioned, provides the steps necessary for the successful implementation of the TL 9000 requirements and measurements in order to become TL9000 registered

TL 9000 Measurements R5.0 - QuEST Sanctioned

Duration: 1 Day
Available in-house only

  • Designed for those needing to understand the TL 9000 measurement set and how it can be used to improve a company's performance
  • QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing awareness of how the TL 9000 measurement set can be used in the supplier-customer relationship

TL 9000 Quality Management System Auditing - QuEST Sanctioned

Duration: 3 Days
Available in-house only

  • Designed for those seeking to audit against the specific requirements and measurements of TL 9000 and verify their implementation
  • QuEST sanctioned, provides a bridge between ISO 9001 and the additional requirements of TL 9000 and the associated metrics, delivering an auditor's perspective of TL 9000

TL 9000 Requirements R5.5 - QuEST Sanctioned

Duration: 1 Day
Available in-house only

  • Designed for auditors and implementers needing to understand the additional TL 9000 requirements and how they link to an organisation's business system
  • QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing knowledge of how TL 9000 relates to existing management systems

TL 9000 Metrics Workshop

Duration: 1 Day
Available in-house only

  • Designed for those seeking to develop and implement a metrics programme
  • Provides an intensive, interactive workshop customised to your needs, based on the additional TL 9000 requirements, an overview of the metrics set, a review of those applicable to your activities and the implementation of a metrics programme, including data submission as part of the QuEST requirements

An Introduction to a TL 9000 Quality Management System

Duration: 1 Day
Available in-house only

  • Designed for those involved in the implementation or running of TL 9000 within their organisation
  • Provides an introduction to TL 9000, the additional requirements and measurements and the QuEST Forum in order to develop and implement a TL 9000 based quality management system