Telecoms / TL 9000 Training Courses
TL 9000 Quality Management Systems (QMS) was developed by TIA Business Performance Community to meet the supply chain requirements of the global telecommunications industry.
Bywater is one of only two providers of TIA Business Performance Community (previously QuEST Forum) sanctioned training materials. Being the only TIA Business Performance Community sanctioned training organisation based in the EMEA (Europe, Middle East, Africa) region, Bywater is authorised to deliver TL 9000 training in EMEA, China, South-East Asia, America and Canada.
All of our TL 9000 training courses can take place on a dedicated basis at a venue of your choice including at your offices or online. Dedicated training includes interactive workshops and modules to encourage your team to discuss how TL 9000 can be successfully implemented within your organisation. Please view the course details below or visit our Dedicated Training page to request a quote.
We can provide additional support to those wishing to achieve or maintain TL 9000 certification in the way of TL 9000 Consultancy. Please view our ISO Management Systems Consultancy Services to learn more.
Choose your TL 9000 course
TL 9000 Quality Management System Auditing - QuEST Sanctioned | 5 days
- Designed for those seeking to audit against the specific requirements and measurements of TL 9000 and verify their implementation
- QuEST sanctioned, provides a bridge between ISO 9001 and the additional requirements of TL 9000 and the associated metrics, delivering an auditor's perspective of TL 9000
Course Details
TL 9000 Quality System Implementation - QuEST Sanctioned | 3 days
- Designed for anyone who is a supplier to the telecommunications industry or is planning to become one
- QuEST sanctioned, provides the steps necessary for the successful implementation of the TL 9000 requirements and measurements in order to become TL9000 registered
Course Details
TL 9000 Measurements R5.7 - QuEST Sanctioned | 1 day
- Designed for those needing to understand the TL 9000 measurement set and how it can be used to improve a company's performance
- QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing awareness of how the TL 9000 measurement set can be used in the supplier-customer relationship
Course Details
TL 9000 Requirements R6.3 - QuEST Sanctioned | 1 day
- Designed for auditors and implementers needing to understand the additional TL 9000 requirements and how they link to an organisation's business system
- QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing knowledge of how TL 9000 relates to existing management systems
Course Details
TL 9000 Metrics Workshop | 1 day
- Designed for those seeking to develop and implement a metrics programme
- Provides an intensive, interactive workshop customised to your needs, based on the additional TL 9000 requirements, an overview of the metrics set, a review of those applicable to your activities and the implementation of a metrics programme, including data submission as part of the QuEST requirements
Course Details
An Introduction to a TL 9000 Quality Management System | 1 day
- Designed for those involved in the implementation or running of TL 9000 within their organisation
- Provides an introduction to TL 9000, the additional requirements and measurements and the QuEST Forum in order to develop and implement a TL 9000 based quality management system
Course Details
Customer reviews
Impressed by the contentThe practical workshops really helped to apply what we had learned during the course. I was impressed by how the content enabled and empowered us to apply the knowledge to real-world auditing scenarios.
Endomagnetics Ltd|23rd May, 2022
Tutor was invaluableThe tutor provided a significant amount of advice around application of the course content and auditing principles. He was invaluable with guidance around how to approach the exam questions - structure, marks, etc.
M&G Plc|23rd May, 2022
The whole course was very interactiveThe whole course was very interactive. The tutor was excellent and made us use our materials well, explained everything very clearly, and made us think outside the box. I really enjoyed this course as he conducted this extremely well.
Merton Civic Centre|23rd May, 2022
Really enjoyed the courseI really enjoyed the course. The tutor is clearly experienced & knowledgeable, has an easy manner, and presented the material well.
Filton Systems Engineering Ltd|20th May, 2022
I have been on many training courses and this will be one to rememberTutor demonstrated real life circumstances and showed us how to cope with various situations using role play. I have been on many training courses and this will be one to remember.
Align JV|20th May, 2022
Tutor was very good at letting us ask questionsI was concerned coming from a financial background, not quality, but the tutor was very good at letting us ask questions. He was a very good teacher.
Janspeed Technologies Limited|20th May, 2022
The course was greatThe course was great. The Tutor was amazing and very helpful. He was very professional.
Bureau Veritas|19th May, 2022
Tutor made me feel confidentThe tutor was excellent. He presented the course in a way that was easy to follow. He made me feel confident. I came away from the course feeling elated. He took his time and did not rush anything, answered all...
Saint Gobain Weber|19th May, 2022
Plenty for me to take away and put into practiceWasn't sure how relevant it would be to my day to day job but there was plenty for me to take away and put into practice.
Stork Technical Services UK Ltd|19th May, 2022
Tutor gave real world advice as well as the curated informationThe Tutor was very knowledgeable, but also approachable & friendly, giving real world advice as well as the curated information.
MAC Surfacing Ltd|18th May, 2022
I now feel confident applying what was presented during the courseI needed a refresher course on the expectations of the Internal Auditor function within the QMS. This course ticked all the boxes and totally met my expectations - I now feel confident applying what was presented during the course.
Blake Contractors Ltd|18th May, 2022
Tutor was able to keep our level of participation and engagement highEven though the course was virtual our tutor was able to keep our level of participation and engagement high with the right level of breaks and workshops. I wasn't expecting that I would take so much out of the course.
Saint Gobain Weber|18th May, 2022