Telecoms / TL 9000 Training Courses

Bywater is one of only two developers and providers of QuEST Forum sanctioned training materials. Being the only QuEST sanctioned training organisation based in the EMEA (Europe, Middle East, Africa) region, Bywater is authorised to deliver this training in EMEA as well as China and South-East Asia, South America and Canada.

For more information relating to course content and our in-house training services please select from the courses below.

TL 9000 Quality System Implementation - QuEST Sanctioned

Duration: 3 Days
Available in-house only

Designed for anyone who is a supplier to the telecommunications industry or is planning to become one
QuEST sanctioned, provides the steps necessary for the successful implementation of the TL 9000 requirements and measurements in order to become TL9000 registered

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TL 9000 Measurements R5.0 - QuEST Sanctioned

Duration: 1 Day
Available in-house only

Designed for those needing to understand the TL 9000 measurement set and how it can be used to improve a company's performance
QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing awareness of how the TL 9000 measurement set can be used in the supplier-customer relationship

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TL 9000 Quality Management System Auditing - QuEST Sanctioned

Duration: 3 Days
Available in-house only

Designed for those seeking to audit against the specific requirements and measurements of TL 9000 and verify their implementation
QuEST sanctioned, provides a bridge between ISO 9001 and the additional requirements of TL 9000 and the associated metrics, delivering an auditor's perspective of TL 9000

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TL 9000 Requirements R5.5 - QuEST Sanctioned

Duration: 1 Day
Available in-house only

Designed for auditors and implementers needing to understand the additional TL 9000 requirements and how they link to an organisation's business system
QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course providing knowledge of how TL 9000 relates to existing management systems

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TL 9000 Metrics Workshop

Duration: 1 Day
Available in-house only

Designed for those seeking to develop and implement a metrics programme
Provides an intensive, interactive workshop customised to your needs, based on the additional TL 9000 requirements, an overview of the metrics set, a review of those applicable to your activities and the implementation of a metrics programme, including data submission as part of the QuEST requirements

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An Introduction to a TL 9000 Quality Management System

Duration: 1 Day
Available in-house only

Designed for those involved in the implementation or running of TL 9000 within their organisation
Provides an introduction to TL 9000, the additional requirements and measurements and the QuEST Forum in order to develop and implement a TL 9000 based quality management system

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Reviews

Really enjoyable
16th Jan, 2019
Relevant to my role and the tutor has helped to apply directly to my organisation to put into context. All of the modules covered were excellent! The tutor was really helpful. We all received a folder of materials to take away which was useful to write notes on and take away for future reference. I attended the course at Bywater’s Coventry venue which had a peaceful training room, enough space and good refreshments. I would definitely recommend this training course, and Bywater!

This course and facilitation by the tutor has exceeded my expectations, I thoroughly enjoyed it and came away feeling motivated.

G4S - Oakhill STC
Provided a lot more useful information than I initially thought it would.
2nd Jan, 2019
Provided a lot more useful information than I initially thought it would. The detailed explanations were very useful as it has been beneficial for us to learn before going for UKAS accreditation. The tutor was very diligent in his approach.

Minteg Limited
One of the best training courses I have attended in a long time.
2nd Jan, 2019
It has provided me with the tools and techniques to accurately problem solve within my job role. The handouts and files provided were great templates for future implementation within my business role. The tutor had expansive knowledge and kept audience engaged throughout. The course flowed excellently and there was good use of practical exercises. All practical exercises and content provided enabled a quick & easy understanding of the subject. One of the best training courses I have attended in a long time. Great tutor, excellent course content and materials allowed for me to stay fully engaged throughout. I would highly recommend!

Unipart Rail