Root Cause Analysis (RCA) and 8D are methods for identifying and solving problems. RCA focuses on identifying the source of faults, failures and undesired outcomes for processes. 8D is used to resolve problems, and includes the use of containment planning, as well as implementing and validating permanent corrective action. The processes can be used within manufacturing services, including financial and transactional based services and the public sector.
This 2 Day Root Cause Analysis and 8D training course introduces delegates to different problem-solving tools and techniques, which are then applied throughout a series of highly interactive and practical exercises putting these theories into practice.
Collaborating in teams, delegates will use techniques such as 8D, 5 Whys and localisation to solve a range of product and process problems, and in each case present findings back to the group. This will prepare delegates for typical workplace RCA practices, including problem identification, RCA tool selection and report writing.
Please note that it is advisory for delegates to bring a laptop for use during this course if possible.
- Typical approaches to problem solving
- Common approaches to root cause analysis
- Overview of the 8D / Global 8D process
- Types of problems
- Strategy for Problem Solving
- Using 8D Problem Solving to improve Supply Chain Relationship
- Isolated events & repeating problems
- 5 Why’s
- Localisation in time, space & sequence
- Process mapping & Contrasting Symptom Routes
- Shainin’s Multi-vari analysis
- Isoplots & MSA
- Proving causes
- Solution analysis
- Project managing solution
- Managers responsible for process and quality improvements
- Quality Managers, Internal and External Auditors
- Line managers and supervisors involved in managing customer and/or supplier relationships
- Problem solving team members and leaders
- Product or process designers
- Industrial, production and process engineers
- Participate in effective problem solving teams
- Use appropriate tools and techniques to identify, and document the root causes of problems in production processes and administration systems, as well as product design.
- Propose and evaluate solutions to prevent problems recurring
- Communicate their findings and recommendations to their colleagues and senior management
- Engage senior management in improving the system to remove the causes of failure – and controlling random management initiatives that may destabilise processes that are currently ‘under control’