Learn how to identify the source of faults, failures and undesired outcomes in processes and design, and how to solve these problems, on this Root Cause Analysis for All Industry Sectors training course.

This 2-day course introduces delegates to different problem-solving tools and techniques. Delegates can then turn theories into practice through a series of highly interactive and practical exercises and workshops. Collaborating in teams, delegates will use techniques such as 8D, 5 Whys and localisation to solve a range of product and process problems.

The course will prepare delegates for typical workplace RCA practices, including problem identification, RCA tool selection and report writing.

This course is suitable for those interested in identifying and solving problems in any industry sector, including:

  • managers responsible for process and quality improvements
  • quality managers
  • internal and external auditors
  • line managers and supervisors involved in managing customer and/or supplier relationships
  • problem-solving team members and leaders
  • product or process designers
  • industrial, production and process engineers

Those working in the NHS and private healthcare sectors may prefer to attend our specialised Root Cause Analysis Training for NHS and Healthcare Professionals course.

We also run an Incident Investigation & Root Cause Analysis training course designed to focus on conducting thorough workplace incident reviews.

Please note that it is advisory for delegates to bring a laptop for use during this course if possible.

Topics covered on this course include:

  • identifying problems
  • the role and principles of root cause analysis
  • overview of the industry standard 8D/G8D process
  • raising a problem
  • problem-solving teams
  • types of problems: common and special causes
  • isolated events and repeating problems
  • problem-solving strategy
  • common problem-solving tools
  • process compliance
  • statistical techniques in problem solving
  • localisation in time, space and sequence
  • 5 Whys
  • process mapping and  contrasting symptom routes
  • Shainin’s multi-vari analysis
  • isoplots and measurement systems analysis
  • using RCA to be proactive rather than reactive
  • corrective and preventive action
  • mistake proofing
  • proving causes
  • solution analysis
  • project managing solution

The exact timings and order of events may be adjusted to meet the group’s needs. Attendees can expect to follow an agenda that is closely mirrored to:

  • Day 1
    • Module 1 Why do we investigate?
    • Module 2 Investigator Mindset
    • Module 3 Planning & Team Selection
    • Module 4 Event mapping
    • Workshop 1 Case Study Review
    • Workshop 2 Build Investigation Timeline
    • LUNCH
    • Module 5 Information Gathering
    • Module 6 Human Factors in RCA
    • Module 7 Interviewing Personnel
    • Workshop 3 Identify Failure Mode
    • Workshop 4 Interview Planning
    • Day 1 review
    • CLOSE
  • Day 2
    • Module 8 Transition to Analysis
    • Module 9 Identifying Causation
    • Workshop 5 Timeline Review
    • Workshop 6 Control Measure & Change Evaluation
    • Workshop 7 Identify Causation Factors
    • LUNCH
    • Module 10 Root Cause Analysis
    • Module 11 Actions & reporting
    • Module 12 Root Cause Data & Learning
    • Workshop 8 Root Cause Selection
    • Workshop 9 Preventive Actions
    • Review and course evaluation
    • CLOSE

On completion of this Root Cause Analysis training course delegates will be able to:

  • participate in effective problem-solving teams
  • use appropriate tools and techniques to identify and document the root causes of problems in production processes and administration systems, as well as product design
  • propose and evaluate solutions to prevent problems recurring
  • communicate their findings and recommendations to their colleagues and senior management
  • engage senior management in improving the system to remove the causes of failure, and controlling random initiatives that may destabilise processes which are currently ‘under control’

Delegates will receive a Certificate of Completion in recognition of their new Root Cause Analysis knowledge and skills and commitment to professional development.