Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell received
This was the first virtual training course that I have attended and I must say that I found the way in which the tutor delivered the content was very well received as he knew the subject inside and out and this certainly came across.
CMR Controls Ltd
Very good
The tutor was very good. Very understanding with individuals knowledge, engaged with the group very well. He understood that we needed breaks more often due to virtual classroom and was very helpful in times when I was uncertain about certain aspects. A very good teacher!
West Mercia Police
Very good course
Very good course, considering the virtual nature. The tutor was a good teacher.
Veolia Nuclear Solutions (UK) Ltd
Well delivered
This is the first time I have experienced an online classroom. It was delivered very efficiently and I felt included in the chat and with other colleagues on the course. The course content was well delivered. There was very limited technical issues, so it all ran smoothly. The break out rooms worked really well too, especially as the course tutor could pop in and out and interact with the group.
Hampshire Constabulary
Better within the Virtual Classroom
I think the training worked better as a virtual classroom as it more suited the training materials. It was also useful to have some interaction with fellow trainees with different industry backgrounds.
Structural Soils Ltd
Very informative
I found the course very informative and I liked the mix of teaching with interactive elements delivered via Zoom. The tutor was friendly and engaging and was willing to answer all of our questions. The course materials arrived well before the course date and were very useful, the virtual classroom experience via Zoom worked well and the course was well paced with enough breaks etc.
Great Western Hospital