Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnjoyable
This was the first time I had tried virtual learning and the Tutor made it very enjoyable.
New England Biolabs (UK) Ltd
Expert knowledge
The Tutor was a very good tutor and managed the group extremely well, across 3 time zones and to a very tight schedule. The Tutor’s expert knowledge was well received and communicated effectively.
Sumitomo Electric Wiring Systems (Europe) Ltd
The course went very well
It was the first time I have attended a course of this length remotely. I thought it went very well.
Ubico Ltd
Very friendly tutor
The tutor was very friendly, virtual course went well.
Europlaz Technologies Ltd
Great course & tutor
I did wonder how the virtual training would work but it really was great, there was good engagement from everyone and the tutor was really helpful and knowledgeable . Great course and tutor!
National Grid ESO
Really good
Not usually a fan of this type of learning but it worked really well with a small (two plus tutor) group. The tutor was REALLY good! Explained everything clearly, very knowledgeable and engaging.
BBC