Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceeded my expectations
I was not sure how learning on line would work, however it far exceeded my expectations
Rail Safety And Standards Board (RSSB)
Great quality
Great quality and good use of breakout rooms
Aldi
Exceptional
I felt the course in general was great – Tutor knowledge, delivery, content and quality all ranked at a top level for me. The Virtual experience, which often could be degraded due to internet issues beyond control was exceptional. I had no pre-conceived ideas on the course, having completed courses with other providers I felt that Bywater would be my recommended option.
Spectra Packaging Solutions Ltd
Very good
The Virtual Classroom was actually very good and not having to travel was great
Janspeed Technologies Limited
Hassle free
First experience of virtual classroom training. Was anxious about the ability to deliver and receive information and content. Found no problem at all in all areas. Further to this the booking and course administration was swift and hassle free with all needs tailored to.
Avara Foods
Extremely useful
The Tutor tried to incorporate elements of all delegate’s personal reasons for attending the course, which I found extremely useful. This combined with the surprising effectiveness of the virtual classroom and breakout sessions made it thoroughly enjoyable.
Private