Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFirst class
The Tutor managed the course extremely well using the Zoom meeting facilities seamlessly and without detracting from delivering the content. The Tutor’s experience and insight used in her delivery was first class.
Fugro GeoServices Ltd
Good functionality of break out rooms
Good functionality of break out rooms and direction from trainer being able to skip between break-out rooms to support, even though not physically together!
McLaren Automotive Ltd
An outstanding experience
I was very sceptical about doing a 3 day training course via Teams, thinking that the learning would be compromised. However I found that I was engaged more so and had a better overall experience. The Tutor went above and beyond to make sure everyone was Included and engaged. I cannot fault any of the course delivery, it was an outstanding experience.
Hemsley Fraser - Siemens
Excellent
The instructions to join the virtual classroom were excellent and once in it was seamless. Both the main session and break out rooms were a success and I don’t feel anything was lost by not being face-to-face for this training.
Security Industry Authority
Very impressed
I was worried about keeping my attention and the interaction of the course being remote but very impressed, the Tutor kept a good pace and kept me interested and training content was really good.
Komatsu Mining Corp. Group
Very interactive
It was very interactive and the knowledge of the tutor assisted the team in understanding the concept. The course tackled all concerns I had.
Diageo Plc