What is a Quality Management System?

ISO 9000:2015 outlines the fundamentals and vocabulary relating to quality management which ISO 9001:2015 outlines the requirements for a Quality Management System (QMS).

ISO 9000 defines ‘Quality’ as the “degree to which a set of inherit characteristics of an object fulfils requirements” whilst a Management System is defined as a “set of interrelated or interacting elements of an organisation to establish policies and objectives, and processes to achieve those objectives”.

A Quality Management System is designed to help organisations enhance customer satisfaction through implementing effective processes and procedures, with a focus on continual improvement. The system should be regularly audited to ensure compliance and identify opportunities for improvement.