Frequently Asked Questions

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There is not a maximum number of delegates for dedicated training courses however, please do take into consideration that larger group numbers can impact delegates learning. We suggest only placing delegates on the course who require or will benefit from the training to ensure delegates remain engaged throughout the course. If you wish to schedule dedicated training at your premises, please also consider the room size available. Dedicated training can take place at training venues or online if you do not have space at your premises.

Virtual Classroom Training is the same as face to face training with the exception that the training is completed online, allowing you to join from your preferred location including your home or office. We use well-established, user-friendly video conferencing technology to allow you to easily see, hear and talk to the tutor and other delegates throughout the course duration. As with venue based training, virtual classroom training incorporates a range of engaging teaching techniques including group work, case studies and role plays. Our online training courses are certified by professional bodies including the CQI and IRCA, IEMA & IOSH and all delegates receive a certificate upon successful completion.

We offer free cancellation up to 13 working days before the course date. Please contact our team on or call 0333 123 9001.

Benefits of becoming certified include:

  • Certification is the step to define your expertise. It demonstrates that an individual has been assessed to hold a high level of competence to ISO 18404 the international standard for Lean and Six Sigma.
  • Access to the RSS’ extensive resources and their certification database.
  • You will be given a unique certification number from the RSS that will be on the certification database, displaying your approval.
  • RSS certification can be publicised, allowing you to authenticate your reputability.
  • Top manufacturing employers such as Jaguar Land Rover actively hire certified Green Belt and Lean Practitioners


The certification process ensures that the business fully understands the principles of Lean or Six Sigma and how to successfully implement them. By doing so the business will ensure process improvement through waste reduction and defect elimination, resulting in increased efficiencies.

Successful certification of ISO 18404 also increases brand reputability as it demonstrates a commitment to producing quality products whilst adhering to internationally recognised standards.

The virtual courses have all of the benefits of our scheduled course with the added convenience of not having to leave your home. The courses are delivered on Zoom by an expert tutor. Prior to the course date you will be sent the relevant training materials, either via post or virtually if you prefer.  Training includes breakout rooms to ensure they remain interactive. The tutor shares their screen with you and discusses the presentation slides, as they would in a scheduled exam. Our Virtual Classroom Training courses also run with smaller class sizes for maximum tutor-delegate interaction. If the chosen course includes an exam, this will take place via FlexiQuiz, a secure online testing platform.

Prior to the course date you will be provided with relevant contact details for technical support. If you have any technical questions, wish to schedule a Taster session, or general questions, please do not hesitate to get in touch.

Click here to learn more about our Virtual Classroom training.

Yes, all of our training courses and exams are available virtually as well as at over 25 venues across the UK. IEMA, CQI and IRCA have approved our online exam process and therefore you will receive a certificate upon successful completion in the same way you would with our venue based exams.

All online and venue based exams are invigilated. If you are undertaking the exam online the exam will be invigilated via Zoom, you will be required to leave your webcam and microphone on for the duration of the exam. For Lead Auditor exams you will also be required to share your screen.  Anti-plagiarism software is in place. All exams are time limited, you will be provided with a web link to the exam website prior to the start time. The invigilator will go through all of the exam instructions with you prior to the exam starting and answer any questions you may have. Technical support will be available on the exam date.

You will be informed prior to the exam date of the full exam process as it does vary depending on the exam you are taking, if you have any questions please contact our team on 0333 123 9001.



Consultancy Services are bespoke to your company, the consultancy services provided depends on your needs and requirements and are charged accordingly. Whilst some companies require consultancy in terms of a pre-assessment audit to confirm they are compliant, others may request consultancy to assist with the full implementation of ISO within their organisation. Our consultancy services cover topics such as management briefings, gap analysis, auditor training, developing QMS documentation and more. We provide management systems consultancy services for standards such as ISO 9001, ISO 14001, ISO 45001 and ISO 17025.

Please contact our team to discuss your consultancy requirements, they will then be able to provide a tailored quote based on your needs.

There are various reasons why people choose a career in auditing, for some it may be they have been selected to undertake a course in internal auditing by their managers whilst others simply wish to drive improvements within companies. Below are just a few of the benefits of becoming an auditor:

  • Competitive salary
  • Opportunities to work on a permanent, contracted or freelance basis to meet your requirements
  • Career progression, for example into management consultancy roles
  • ISO standards are internationally recognised, for example the CQI and IRCA have members in 100 countries
  • Many auditors are able to travel within their role visiting various clients
  • Play a key part in improving businesses, whether it is in terms of quality, environmentally or in terms of health and safety
  • There are various ISO standards to audit against, select a standard which is of interest to you

Six Sigma is a set of statistical analysis tools used to measure and eliminate process variation, in other words, it improves quality by reducing the likelihood something is done wrong or differently to the way the customer is expecting. The Six Sigma process is based upon the DMAIC methodology of Define, Measure, Analyse, Improve, and Control. We offer a range of Six Sigma courses, including Six Sigma Yellow Belt, Six Sigma Green Belt and Six Sigma Black Belt Training Courses.

The most popular standards we provide consultancy for are ISO 9001, ISO 14001, ISO 45001 and ISO/IEC 17025. We also can provide support to organisations with other standards including ISO 50001, ISO 27001, IATF 16949, ISO 17020,  ISO 13485, ISO 14971, ISO 15189, ISO 22301 and TL 9000.

We have over 35 years’ experience in delivering Management Systems Consultancy and Training Services. We have supported thousands of businesses with the development of their Management Systems approach and in achieving various ISO registrations.

If you wish to learn more about the consultancy services we offer, and how we can help your business, call 0333 123 9001 or contact us using our online form.

The two terms are frequently used interchangeably and can often be interpreted to mean the same thing. However, there are some key differences between the two.

Continual improvement means that the approach is repeated and has pauses in between repetitions. A continual approach will have a phased system, whereby improvements will be made then there will be a break to measure and analyse the success, after this further improvements can be made.

Whereas a continuous improvement approach does not stop, it is an uninterrupted flow. A continuous approach is one that will constantly look to make improvements, it is a sustained process of development.

One of the most common approaches of continuous improvement is Lean. This approach aims to embed a culture of continuous improvement (Kaizen culture) which uses a set of tools and techniques to reduce waste and maximise customer value.

Lean is a continuous improvement approach that incorporates a number of tools and techniques to create a Kaizen culture (a culture of continuous improvement). Lean allows businesses to redefine the output of departments and functions by focusing on what value is from a customer perspective at every stage of a product or service creation. Actions that do not add value to the customer are considered waste, or Muda which can be removed. For more information view our Lean training courses.

We offer IEMA certified and IEMA approved training courses. The IEMA courses focus on environmental management systems. IEMA certified courses leads to Associate Membership of the Institute of Environmental Management (IEMA).

All of our IEMA courses can be viewed on our dedicated IEMA training page.

IEMA Certified Training Courses

IEMA Approved Training Courses

Yes, ELCAS has awarded Bywater with Approved Learning Provider status in the Enhanced Learning Credits (ELC) scheme. The scheme provides financial support to members of the armed forces and those who have left the service within the past five years. ELCAS has approved all of our CQI and IRCA certified Lead Auditor training courses and Auditor Conversion training courses including our ISO 9001 Lead Auditor and ISO 45001 Lead Auditor training course. Our ISO 9001 Internal Auditor and IEMA Internal Environmental Management System (EMS) Auditor training course is also available through the scheme.

To learn more about ELCAS, whether you qualify for funding and view our ELCAS approved training courses click here.

Learning provider ID: 11235





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