Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThought it would be overwhelming but found it incredibly straight-forward
| I was fully prepared to be overwhelmed by the topic but found it incredibly straight-forward to understand. |
Thatcham Research
One of the best course instructors that I've had
| Auditing is a very detailed and the prospect of coming onto this course made me nervous. Tim was an excellent tutor. His delivery of the material was excellent and it was clear to see his experience in the course matter. Tim made the course enjoyable and kept things moving along quickly after covering each topic in detail. Tim was one of the best course instructors that I have had in recent memory and I would recommend any course taught by him to my colleagues. |
NWROCU
Highly valuable
| I have worked in validation for 5 years, it was highly valuable and well delivered. |
Metropolitan Police Service
Tutor answered everyone's questions - no matter how niche
| The tutor was very engaging and made the course informative as well as fun. She answered everyone’s questions – no matter how niche the area was. Additionally, the tutor also allowed us to have a go at answering peoples questions within the group before sharing the correct answer – this allowed me to learn so much more as my brain was actively participating. |
Sense Biodetection Ltd
Application of information learnt was made much easier
| Great course, well presented and therefore making application of information learnt that much easier to apply in my working environment. |
Premier Partnership
Real world examples highlighted the usage of ISO 17025 in my work environment
| The real world examples given to us by our tutor Tim really highlighted the usage of quality in my work environment. It was like a great epiphany where concepts I vaguely understood and already applied were brought together in a cohesive unit, ISO 17025. |
Animal and Plant Health Agency (APHA)