Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat delivery style
Tim did a great job of delivering a large content, keeping the interest going with a combination of examples and understanding drawing on his engineering experience and a relaxed delivery style.
Utac UK Ltd
Gained valuable knowledge
The course provided valuable knowledge that will invariably help within my day to day role.
AWE
It was made easy to stay focused
Nicola was knowledgeable and enthusiastic throughout the 2 days which made it easier to stay focused on content which at times was quite complex.
Metropolitan Police Service
Well-structured course content
The course content was really good, I liked how we went through the whole audit process stage by stage with relevant workshops along the way. It was really useful to do it like that.
Animal and Plant Health Agency (APHA)
Would highly recommend the tutor
| Tutor knowledge was amazing, very in-depth and clearly an expert in the field. Would highly recommend. |
Nottinghamshire Police
Far more interesting than expected
| Overall the course was far more interesting than I would have thought. The tutor was engaging and kept a good pace and structure to the course. |
Indicia Training Ltd