Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery useful mix of workshops, lectures and discussions
The mix of workshops, lectures and personal experience shared during the course was excellent and very useful.
CTBTO
Highly skilled tutor that clearly cared about the quality of the course
The tutor demonstrated a friendly attitude, a high level of expertise in the subject matter, the ability to deliver knowledge clearly, maintain our focus, discipline, order, and respect for time. We felt that he truly cared about his work and the quality of the course.
CTBTO
Tutor showed the highest level of expertise
The trainer showed the highest level of expertise within the course subject and kept all of us engaged.
CTBTO
Made relevant to our level of knowledge and experience
The tutor was very knowledgeable, she was able to explain various parts of the course and make it relevant to our level of knowledge and experience and department we were from. The training material provided was also a great addition and helped me to stay focus instead of writing a lot of notes.
EMSOU Forensic Services
Detailed and engaging tutor
Our tutor was really engaging and made the course content relevant. Went into detail and answered all questions with experience and knowledge. If I had a question, I felt comfortable to ask. He kept us entertained with good humour.
Capita
Can now apply the new knowledge
Being brand new to auditing I had no idea what the role consisted of. After 2 days, Richard managed to explain everything simply and in a way I think I can now apply the new knowledge.
Forensic Collision Investigation Network