Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGenuinely impressed
The tutor was able to adapt and flex assignments around the strengths and weaknesses of those attending very quickly, this tested my ability to adapt and brought out the best in less experienced attendees and I was genuinely impressed with how good the workshop exercises were as a result.
Inertia Consulting Limited
Really helpful tutor
The tutor was really helpful being able to answer specific questions around unique circumstances.
Derbyshire Constabulary
Practical, real-world application
I was expecting the course to be a lot of theory but we were able to discuss in groups how the content applies to our work settings.
Macontrols
Impeccable tutor
Richard was just impeccable, I felt very comfortable asking him questions and he made a very boring topic very interesting and easy to understand.
Wellfish Tech
Incredibly knowledgeable tutor responded to questions adeptly
Nicola was incredibly knowledgeable and her experience enabled her to adeptly respond to dynamic questions to develop thinking for learners in a meaningful way.
QA Limited
Above and beyond what I expected
Richard’s delivery, knowledge, and ability to engage the group went above and beyond what I expected. They explained complex topics clearly, kept the sessions interactive, and created an environment where everyone felt comfortable contributing.
Private