Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSuperb tutor
Tim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.
BM Trada
Tutor took time and care to ensure everyone got what they needed from the course
Tutor took the time to give good explanations and verbal examples. Delivered the information in timely manor and took care to ensure individual attention for delegates as needed.
BM Trada
First-class delivery
Tim’s delivery was superb and the way he kept up the engagement levels over five days was first class. I learnt a huge amount from Tim and he explained everything clearly with good examples.
BM Trada
Well-paced and engaging
The tutor did a great job of keeping the course engaging and interesting. The course was paced well with enough time to absorb the information and apply it during the team working activities.
West Midlands Police
Tutor made sure everyone understood the content
Well delivered training. Tutor took time to answer questions and make sure everyone understood. It was a good course.
Home Office
Taken a great deal from the course
Nicola had the ability to understand our application of the standard in a niche environment. She provided input to the challenges we encounter in our attempts to implement the principles of 17025, and asked all the right questions to prime constructive team discussions on how we overcome these challenges. Nicola was extremely knowledgeable and also great company, this combination made the course enjoyable and one that I’ve taken a great deal from.
Hitachi Rail Limited