Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor's delivery made all the difference
Before the course I was anticipating the content to be quite dry but Richard’s delivery really made all the difference, he was very engaging, made the course interesting and was able to explain the information in great detail which was easy to understand.
Sussex Police
All in all a very good course
It all worked very well. The pre-course admin, of emails and sending the hard copy materials to me was well timed and smooth. The IT worked faultlessly for me. The tutor was personable and extremely knowledgeable, he is a very good speaker and delivered the content well, personalising examples to suit our business areas. I feel the 10 min breaks were perfect to keep us focused and actually made the course flow very well. All in all, very good course.
Indicia Training Ltd
Well-paced course
The pacing of the course influenced by the tutor was really nice. The tutor was accommodating enough to agree to an early start and delivered the content in a way that was paced just right to maintain attention and avoid extra detail.
British Airways
Superb tutor
Tim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.
BM Trada
Tutor took time and care to ensure everyone got what they needed from the course
Tutor took the time to give good explanations and verbal examples. Delivered the information in timely manor and took care to ensure individual attention for delegates as needed.
BM Trada
First-class delivery
Tim’s delivery was superb and the way he kept up the engagement levels over five days was first class. I learnt a huge amount from Tim and he explained everything clearly with good examples.
BM Trada