Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive course tailored to our backgrounds and needs
The tutor made the course interactive and answered any questions we had. The tutor taught the material, whilst also tailoring the experience to our backgrounds and needs from the course.
West Yorkshire Police
Took a lot from the course
Nicola was a brilliant tutor, she made the content interesting and kept everyone engaged. It could easily have been 2 very long days but she made the whole course feel fun and informative and because of this I felt I took a lot from the course and learnt.
West Yorkshire Police
Genuinely impressed
The tutor was able to adapt and flex assignments around the strengths and weaknesses of those attending very quickly, this tested my ability to adapt and brought out the best in less experienced attendees and I was genuinely impressed with how good the workshop exercises were as a result.
Inertia Consulting Limited
Really helpful tutor
The tutor was really helpful being able to answer specific questions around unique circumstances.
Derbyshire Constabulary
Practical, real-world application
I was expecting the course to be a lot of theory but we were able to discuss in groups how the content applies to our work settings.
Macontrols
Impeccable tutor
Richard was just impeccable, I felt very comfortable asking him questions and he made a very boring topic very interesting and easy to understand.
Wellfish Tech