Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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Tutor made the course engaging and enjoyable
|The tutor kept the whole group engaged and the 2 day course was made enjoyable.
Clearly very knowledgeable tutor
|The tutor was clearly very knowledgeable in her area and handled the virtual classroom setting with content and breakout rooms flawlessly. They kept the pace of the course going well throughout.
Incredible tutor - made me feel so at ease
|I got very worked up before the course, I was unsure what to expect as this is the first one I have ever attended. The tutor was incredible, made me feel so at ease and simplified and explained everything in a very informative way. I left day 1 of the course excited for day 2. All aspects were covered and very informative. This then enabled me to apply what I have learnt within my job role.
Tutor made the course interesting, interactive and fun
|Tim is an excellent trainer, he took a subject that has the potential to be extremely dry and made it interesting, interactive and fun. I enjoyed the course which has made me absorb the content better than I would had if I had been bored. Tim has a very specific way of making the standards and the internal auditors process sound like common sense – which is also very helpful. The course was well paced, with plenty of time for additional questions.
Enjoyable and interactive course
|The tutor was very thorough and made the course enjoyable and interactive.
Forensic Analytics Ltd
Course equipped me with the required skill set and a solid foundation
|The information delivered was not just take away information to digest afterwards but practical information that could be applied immediately. The course equipped me with the skillset to complete an audit without assistance and has provided a solid foundation to shadow and repeat the process.