Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMade relevant to our level of knowledge and experience
The tutor was very knowledgeable, she was able to explain various parts of the course and make it relevant to our level of knowledge and experience and department we were from. The training material provided was also a great addition and helped me to stay focus instead of writing a lot of notes.
EMSOU Forensic Services
Detailed and engaging tutor
Our tutor was really engaging and made the course content relevant. Went into detail and answered all questions with experience and knowledge. If I had a question, I felt comfortable to ask. He kept us entertained with good humour.
Capita
Can now apply the new knowledge
Being brand new to auditing I had no idea what the role consisted of. After 2 days, Richard managed to explain everything simply and in a way I think I can now apply the new knowledge.
Forensic Collision Investigation Network
All in all a very good course
It all worked very well. The pre-course admin, of emails and sending the hard copy materials to me was well timed and smooth. The IT worked faultlessly for me. The tutor was personable and extremely knowledgeable, he is a very good speaker and delivered the content well, personalising examples to suit our business areas. I feel the 10 min breaks were perfect to keep us focused and actually made the course flow very well. All in all, very good course.
Indicia Training Ltd
Well-paced course
The pacing of the course influenced by the tutor was really nice. The tutor was accommodating enough to agree to an early start and delivered the content in a way that was paced just right to maintain attention and avoid extra detail.
British Airways
Superb tutor
Tim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.
BM Trada