Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained confidence in my abilities as an auditor
Richard was really engaging and his industry experience made the course content relatable. His expertise gave me confidence in my abilities as an auditor, how to best understand and apply the requirements of ISO/IEC 17025.
Alfred H Knight
Tutor tailored the session to meet both group and individual needs
The tutor was clearly very knowledgeable and very much tailored the session to meet both the overall group needs while ensuring individual learning needs were also met.
Forensic Science Northern Ireland
Expert tutor delivery to accommodate all trainees
The tutor was not only comfortable in their expert knowledge, but also able to read the room and moderate their delivery and timing to accommodate all the different backgrounds and knowledge levels of the trainees. They were patient and took the time to help trainees understand and learn to keep everyone on the journey together.
Mountain Healthcare Ltd
Complex topics made clear, digestible and enjoyable to learn
Tim was an exceptionally engaging and entertaining tutor. His teaching style made even the most complex topics clear, digestible, and enjoyable to learn. He created a positive learning environment that kept the sessions interactive and motivating.
Science and Advice For Scottish Agriculture (SASA)
Ample opportunity for interaction
Tutor was engaging and knowledgeable. Provided ample opportunity for engagement.
Manchester University NHS Foundation Trust
Exceptional delivery of the course
The tutors delivery of the course content was exceptional. I was particularly impressed by the tutors presentation style. They managed to present a lot of information in a way that was well-balanced and made sure the sessions remained engaging and easy to follow.
West Yorkshire Police