Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnjoyable workshops and plenty of time for discussion
| The course included a lot of workshops which I enjoyed and allowed time for discussion. The Tutor was very knowledgeable with a lot of practical experience, they also answered all the questions I had and was happy to help or clarify. |
BM Trada
Invaluably experienced tutor
| Nicola’s experience was invaluable – she gave some great tips on how to approach different situations when you are conducting an audit. The course content was great too, Nicola communicated the information across very well. |
Volac International Ltd
Case studies and role play kept the content interesting
| The tutor engaged the audience throughout and kept the content interesting using a lot of case studies and role play. |
British American Tobacco (BAT)
Excellent, extremely knowledgeable tutor
| The tutor was excellent, extremely knowledgeable in the subject being taught and presented the subject manner in an engaging manner. Also very good at explaining the processes to apply the ISO standard. All backed up with real life examples. |
British American Tobacco (BAT)
Honestly, the one of the best courses I’ve ever taken
Tim Alcock effectively explained and illustrated course concepts, workshops, and all case studies. Moreover, the feedback he gave us was very helpful indeed and improved my understanding of ISO_IEC 17025. Great balance of individual attention and group learning.
Honestly, the one of the best courses I’ve ever taken.
Supply Servis S.R.O.
Complex subject area was made user-friendly by the tutor
| Richard was engaging and presented the course content in a user friendly manner, simplifying a complex area of business. |
Forensic Analytics Ltd