Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPerfectly aimed course content
| I think the course content was aimed perfectly at the audience it was being presented to. I found it great that we had a tutor with experience in the subject area. |
West Midlands Police
Came away feeling I had come to grips with the concepts
| The course covered a lot of complicated content and the tutor kept me engaged. I also came away thinking I had come to grips with the concept he was covering. |
Science and Advice For Scottish Agriculture (SASA)
Case study helped me to apply what I had learnt
| The case study in the course content was simulating an actual audit, which was helpful to apply what was learnt during the course. |
Science and Advice For Scottish Agriculture (SASA)
Brilliant tutor, can't recommend him enough
| Richard was brilliant. I can’t lie and say I was super excited to look through standards and clauses for 2 solid days but Richard made it enjoyable. He was friendly, informational, and spoke to us on our level. Can’t recommend him enough. |
BM Trada
Learnt much more than expected
| I have worked under 17025 in numerous labs previously and enrolled on this course as a way to solidify my basic knowledge of the standard and its application for our labs push to accreditation, I didn’t expect there to be that much extra that I would learn but the course was very informative and demonstrated practical applications with its workshops |
William Rowland
Tutor made the course engaging and enjoyable
| The tutor kept the whole group engaged and the 2 day course was made enjoyable. |
BM Trada