Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmple opportunity for interaction
Tutor was engaging and knowledgeable. Provided ample opportunity for engagement.
Manchester University NHS Foundation Trust
Exceptional delivery of the course
The tutors delivery of the course content was exceptional. I was particularly impressed by the tutors presentation style. They managed to present a lot of information in a way that was well-balanced and made sure the sessions remained engaging and easy to follow.
West Yorkshire Police
Interactive course tailored to our backgrounds and needs
The tutor made the course interactive and answered any questions we had. The tutor taught the material, whilst also tailoring the experience to our backgrounds and needs from the course.
West Yorkshire Police
Took a lot from the course
Nicola was a brilliant tutor, she made the content interesting and kept everyone engaged. It could easily have been 2 very long days but she made the whole course feel fun and informative and because of this I felt I took a lot from the course and learnt.
West Yorkshire Police
Genuinely impressed
The tutor was able to adapt and flex assignments around the strengths and weaknesses of those attending very quickly, this tested my ability to adapt and brought out the best in less experienced attendees and I was genuinely impressed with how good the workshop exercises were as a result.
Inertia Consulting Limited
Really helpful tutor
The tutor was really helpful being able to answer specific questions around unique circumstances.
Derbyshire Constabulary