Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the day engaging and informative
| The tutor made the day – which could have been very dry – engaging and informative. Engaging well with the delegates. |
DSTL
Interactive, insightful and useful
| The interactive scenarios, workshops & roleplays were very insightful & useful. |
Mars
Workshops gave perspective
| The workshops were definitely the most helpful for me, as I was able to apply what I had learnt and also learn from others in the group how they would apply the knowledge, so it gave perspective. |
Biofortuna
Tutor made it easier to understand the theory
| The tutor was very enthusiastic about the course content and made it easier to understand the theory, as well as making it more relatable via real-world examples. |
Derbyshire Constabulary
Very fun and interactive course
| The tutor was extremely engaging – made the course very fun, interactive and had some great stories to tell which makes you remember lots of specific info on the course. |
Inidam Ltd
Useful for both beginners and those with more experience
| Useful for both beginners and those with more experience. |
Animal and Plant Health Agency (APHA)