Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery engaging Tutor
| The tutor was very engaging and held my attention for the whole day. |
Private
Group work enabled everyone to apply and understand what they've learned
Everyone enjoyed the group work and it enabled everyone to apply and understand what they’ve learned.
Construction Testing Solutions Ltd
Enjoyable and easy to follow
Both the content of the course (mixture of slides and breakout activities) and the teaching style of the tutor made it enjoyable and easy to follow and learn.
UK Health Security Agency (UKHSA)
Tutor provided context to each individual's area of work
The Tutor was brilliant, he provided context to each individual’s area of work. He was engaging, extremely knowledgeable and made the course fun.
Home Office
Very useful
Course was very extensive and each clause of ISO was explained in detail. For someone as me who never dealt with ISO before, this was very useful to know where I can find required information.
Mars Nederland Bv
Course adapted to individual needs of the participants
| The tutor adapted the course to the individual needs of the participants. |
Safety Belt Solutions Ltd