Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery well structured and information was delivered very well
The course was very well structured and information was delivered very well, which allowed us to build on the course and apply the learnings during the case study.
British American Tobacco (BAT)
The tutor is an expert in ISO
The tutor is an expert in ISO and the way he presented with examples made the course very interesting, especially for chemists that like to be more objective (the interpretation of the ISO can be subjective).
British American Tobacco (BAT)
Everything was good
Everything was good, I really enjoyed the course and the content was at a good level for me. The tutor was more engaging than I expected and kept all the content whilst making it enjoyable.
Abbott Toxicology Ltd
Impressive and wide ranging application of real world examples
| The tutor was excellent. His wide ranging application of real world examples was especially impressive. |
Black Rainbow Consulting Ltd
Created great opportunities for discussion
| Our tutor made the course both interesting and relevant. It also created some great opportunities for discussion of our current processes and what improvements we could make to be more likely to achieve accreditation. |
British American Tobacco (BAT)
Tutor was by far the most engaging I have experienced
| I’ve been on a few courses similar to this in the past (run by other companies) and the tutor was by far the most engaging I’ve experienced. |
Science & Advice for Scottish Agriculture