Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWorkbook is a fantastic aid
| Sometimes courses ply you with lots of information that you cannot remember once leaving the classroom but having the workbook and being able to keep this is a fantastic aid. |
West Yorkshire Police
Really impressed with this course
I was really impressed with this course, and have recommended it to others already. I’d go as far to say this is one of the best training courses I have been on. The tutor was engaging, and a topic which can sometimes be seen as quite dry was entertaining, informative and most importantly; the information has stuck!
Osler Diagnostics Limited
Animated and energized Tutor
Our tutor was animated and energized which was refreshing given the subject matter. Additionally their real world experience applying the standard really helped to ground the interpretation of some clauses in the real world and provided critical context.
BM Trada
Passionate and engaging Tutor
| The Tutor was really passionate and managed to make what could be a dry topic relatable and interesting. I liked how he used personal anecdotes to make things more interesting but also asked for some from ourselves to keep people engaged. |
AW Hainsworth
Tutor really brought the requirements to life
| The tutor’s knowledge and ability to apply the standards with our own needs was exceptional, which really brought the requirements to life. |
Private
Course exceeded in terms of how I may apply the learnings in due course
The tutor was excellent and made a potentially very dry subject interesting – the pace was good also and practical applications were useful. The course exceeded in terms of how I may apply the learnings in due course.
Severn Trent Water Ltd.