Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetApplication of information learnt was made much easier
| Great course, well presented and therefore making application of information learnt that much easier to apply in my working environment. |
Premier Partnership
Real world examples highlighted the usage of ISO 17025 in my work environment
| The real world examples given to us by our tutor Tim really highlighted the usage of quality in my work environment. It was like a great epiphany where concepts I vaguely understood and already applied were brought together in a cohesive unit, ISO 17025. |
Animal and Plant Health Agency (APHA)
Gained confidence in myself through the practical sessions
| The practical sessions enabled me to apply the information we had learnt and gave me the confidence in myself. |
Animal and Plant Health Agency (APHA)
Surprised by how much I was able to learn
| I was going in with expectations that it might be too much for me to take in but it was so well explained, I was surprised by how much I was able to learn in that time. |
The Royal Mint
Tutor was very good at keeping the course interesting
| Measurement of Uncertainty can be a bit dry when learning based on the amount of stats involved, but the tutor was very good in explaining and keeping the course interesting. He was able to manage the virtual classroom well and also the breakout rooms which was a first for me on a training course. |
Private
Tutor made the day engaging and informative
| The tutor made the day – which could have been very dry – engaging and informative. Engaging well with the delegates. |
DSTL