Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the entire experience a lot of fun
| Always apprehensive about completing courses online, however the tutor ensured to interact with everyone and made the entire experience a lot of fun. |
SRT Marine Systems Plc
Ability to 'break out' into groups worked well
| The ability to ‘break out’ into pairs or groups was a good feature of the online platform and worked well. |
Ortus Technology Ltd
Virtual classroom was far better than expected
| I was a little worried before the course about how the virtual classroom would work and how effective and engaging it would be as I hadn’t done one before. However, it was far better than I had expected. |
Elekta Limited
Excellent delivery
I thought the delivery of this course was excellent, with the way it was delivered virtually, but still had varied activities and was not just one long lecture. I think the tutor was very good, very friendly, I like that he kept involving everyone and provided excellent examples and exam technique.
MSE Hiller
Professional and engaging Tutor
The Tutor was very professional and kept the virtual room engaged.
West Midlands Police
Online course was really good
I was sceptical as I hadn’t done an online course via Zoom before but it was really good.
Sheffield Hallam University