Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUseful working in breakout rooms
| Working in the breakout rooms to do some of the work with other candidates, rather than the tutor going through everything was useful. |
Trinity House
Clear and concise online training
| Very clear and concise training that was delivered in an engaging way online |
Astrazeneca
Online course worked well
| I was sceptical about an all day online course but it worked well and I had a positive experience. |
Astrazeneca
Virtual classroom worked as well as being in the room
| The virtual classroom worked as well as being in the room. |
TUV SUD Ltd
Found the virtual classroom very helpful
| I found the virtual classroom very helpful as it gave us the opportunity to discuss the topics for the exercise and work as part of a team. I also was unaware that this would be a feature. |
Rydon Group Ltd
Virtual course was highly beneficial
With the course attended virtually it would be easy to lose attention, but the tutor kept everyone engaged; indeed I saw no deficit to attending the course virtually, it was actually highly beneficial for me personally (childcare etc.).
Oxford University Press