Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVirtual classroom features were very good
| Typically can be unengaging sitting on zoom all day, but the interaction, use of break out rooms, and use of the technology was very good. |
Much easier than expected to engage with other participants
| I was not expecting it to be so easy to engage with other participants online but it was. |
Nexteq Plc
Very pleased with layout and useability of virtual classroom
| My first Virtual Classroom Course, very pleased with the layout, and useability. |
Topdental (Products) Ltd
Course ran incredibly smoothly
| The tutor ran the course incredibly smoothly – engaging with the attendees and explained everything in a really clear and accessible way. She gave us regular comfort breaks (which really makes a difference for distance learning), and did various breakout rooms and activities which helped to break up the learning and consolidate our understanding. |
National Trading Standards Estate & Letting Agency Team
High quality course as expected
| I expected a high quality course and that’s what I got. The tutor was very good and knowledgeable. I enjoyed the virtual classroom which is traditionally hard to get the most from. |
Applus UK Ltd
Most engaging, knowledgeable and relatable tutor I have come across
| I have some experience of reviewing and delivering online training and Richy was by far the most engaging, knowledgeable and relatable instructor I have come across. He made the sessions work given a desperate group with differing levels of experience and with two people whose first language wasn’t English. |
Arc