This interactive and practical ISO/IEC 17020 Internal Auditing training course is designed to provide delegates with the techniques to perform effective internal audits of organisations who perform inspection activities in line with the requirements of ISO/IEC 17020:2012.

This two day course  will equip delegates with effective auditing techniques and increase their understanding of audit principles in relation to ISO/IEC 17020, in order to improve evaluation and communication, develop more professional reporting and implement corrective action programmes.

  • Quality management and the role of inspection bodies
  • Classification of inspection bodies (Type A, B and C)
  • Overview of ISO/IEC 17020  requirements and its relationship with other related standards (ISO 9001, ISO/IEC 17025)
  • Coordination of a quality management system audit against ISO/IEC 17020
  • How to construct an audit programme
  • Audit planning, horizontal, vertical audits and checklists
  • The concept of ‘risk-based’ audit
  • Effective auditing techniques
  • Witnessing tests and calibrations
  • Evaluating the significance of audit findings
  • Methods for improving communication skills during the audit
  • How to report the findings and conclusions
  • Developing and implementing corrective action
  • Sources of information and further development

  • Individuals wishing to perform internal audits of inspection bodies
  • Quality Managers and Supervisors
  • Companies seeking ISO/IEC 17020 accreditation
  • Registrar/Accreditation body Auditors
  • Existing QMS internal auditors who are looking to expand their skills in the area of assessment of inspection bodies
  • Supplier Quality Auditors wishing to evaluate suppliers of inspection services

By the end of this ISO/IEC 17020 Internal Auditor course, delegates will be able to:

  • Interpret the requirements of ISO/IEC 17020 Conformity Assessment as it relates to management system standards.
  • Objectively assess the compliance of an inspection body and identify areas to improve competency.
  • Develop continuous improvement that provides on-going future benefits to a company’s growth and success.

Participants should have a reasonable working knowledge of ISO/IEC 17020 or equivalent

Led by an expert tutor, our ISO/IEC Internal Auditor Training Course encompasses modules and interactive workshops, encouraging team discussions on topics such as ‘Risks to Impartiality’, ‘Audit Situations’ and ‘Nonconformity Reporting’. Dedicated training is often more cost effective and convenient for organisations with several employees requiring training.

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