Learn the techniques to help you carry out effective internal audits in organisations performing inspection activities, in line with the requirements of ISO/IEC 17020:2012, on our ISO 17020 Internal Auditor training course.

This 2-day course encompasses modules and interactive workshops, encouraging team discussions on topics such as ‘risks to impartiality’, ‘audit situations’ and ‘nonconformity reporting’.

Students will leave the course with a better understanding of audit principles and the skills to improve evaluation and communication, develop more professional reporting, and implement corrective action programmes.

This course is suitable for:

  • individuals wishing to perform internal audits within inspection bodies
  • quality managers and supervisors
  • companies seeking or maintaining ISO/IEC 17020 accreditation
  • Registrar/Accreditation Body auditors
  • existing QMS internal auditors intending to expand their skills in the area of assessment of inspection bodies
  • supplier quality auditors wishing to evaluate suppliers of inspection services

For those in forensic disciplines, we recommend viewing our ISO/IEC 17020 Forensic Internal Auditor training course.

This course incorporates our Introduction to ISO 17020 training course, so no prior knowledge is required.

Topics covered on this course include:

  • quality management and the role of inspection bodies
  • classification of inspection bodies (Type A, B and C)
  • overview of ISO/IEC 17020 requirements and its relationship with other related standards (ISO 9001, ISO/IEC 17025)
  • coordination of a quality management system audit against ISO/IEC 17020
  • how to construct an audit programme
  • audit planning, horizontal, vertical audits and checklists
  • the concept of ‘risk-based’ audit
  • effective auditing techniques
  • witnessing tests and calibrations
  • evaluating the significance of audit findings
  • methods for improving communication skills during the audit
  • how to report the findings and conclusions
  • developing and implementing corrective action
  • sources of information and further development

By the end of this course, delegates will be able to:

  • interpret the requirements of ISO/IEC 17020 Conformity Assessment as it relates to management system standards
  • undertake an effective quality management system audit based on ISO/IEC 17020 in accordance with ISO 19011
  • objectively assess the compliance of an inspection body and identify areas to improve competency
  • implement continuous improvement through the use of corrective and preventive action

Delegates will also receive an ISO/IEC 17020:2012 Internal Auditor Training Course certificate, evidencing their new knowledge and skills.

ISO 17020 Internal Auditor Certificate