Dates and Venues

Learn the techniques to help you carry out effective internal audits in organisations performing inspection activities, in line with the requirements of ISO/IEC 17020:2026, on our ISO 17020 Internal Auditor training course.

This 2-day course encompasses modules and interactive workshops, encouraging team discussions on topics such as ‘risks to impartiality’, ‘audit situations’ and ‘nonconformity reporting’.

Students will leave the course with a better understanding of audit principles and the skills to improve evaluation and communication, develop more professional reporting, and implement corrective action programmes.

Click to read the ISO 17020 Internal Auditor course flyer.

This course is suitable for:

  • individuals wishing to perform internal audits within inspection bodies
  • quality managers and supervisors
  • companies seeking or maintaining ISO/IEC 17020 accreditation
  • Registrar/Accreditation Body auditors
  • existing QMS internal auditors intending to expand their skills in the area of assessment of inspection bodies
  • supplier quality auditors wishing to evaluate suppliers of inspection services

For those in forensic disciplines, we recommend viewing our ISO/IEC 17020 Forensic Internal Auditor training course.

This course incorporates our Introduction to ISO 17020 training course, so no prior knowledge is required.

Topics covered on this course include:

  • quality management and the role of inspection bodies
  • classification of inspection bodies (Type A, B and C)
  • overview of ISO/IEC 17020 requirements and its relationship with other related standards (ISO 9001, ISO/IEC 17025)
  • coordination of a quality management system audit against ISO/IEC 17020
  • how to construct an audit programme
  • audit planning, horizontal, vertical audits and checklists
  • the concept of ‘risk-based’ audit
  • effective auditing techniques
  • witnessing tests and calibrations
  • evaluating the significance of audit findings
  • methods for improving communication skills during the audit
  • how to report the findings and conclusions
  • developing and implementing corrective action
  • sources of information and further development

As they learn and practise auditing skills, delegates can expect a course structure similar to:

  • Day 1
    • WELCOME AND INTRODUCTION
    • Quality Management and Accredited Bodies
    • Workshop: Classification of Accredited Bodies
    • Quality Management Standards – ISO/IEC 17020
    • Workshop: Risks to Impartiality
    • Workshops: ISO/IEC 17020 Audit Situations
    • Review
    • CLOSE
  • Day 2
    • Audit Planning
    • Checklists
    • Workshop: Preparing Checklists
    • Performing the Audit
    • Case Study: Introduction & Preparation
    • Case Study: Audit Situations and Feedback
    • Nonconformity Reporting
    • Closing Meeting and Reporting
    • Workshop: Closing Meeting
    • Corrective Action and Follow-up
    • Workshop: Corrective Action
    • Course Summary & Evaluation
    • CLOSE

By the end of this course, delegates will be able to:

  • interpret the requirements of ISO/IEC 17020 Conformity Assessment as it relates to management system standards
  • undertake an effective quality management system audit based on ISO/IEC 17020 in accordance with ISO 19011
  • objectively assess the compliance of an inspection body and identify areas to improve competency
  • implement continuous improvement through the use of corrective and preventive action

Delegates will also receive an ISO/IEC 17020:2026 Internal Auditor Training Course certificate, evidencing their new knowledge and skills.

ISO 17020 Internal Auditor Certificate