Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom exceeded expectations
| I was concerned the virtual classroom would be a challenging place to learn, however, the tutor engaged us very well and the breakout rooms were good. |
McGee Group Limited
Quite impressive approach to pre-printed course materials
| Bywater’s approach to the pre-printed course materials provision is quite impressive. |
Private
Complex concepts were made easy to understand
| The tutor was knowledgeable and engaging, offering clear explanations and helpful feedback throughout the virtual course, making complex concepts easier to understand. |
Jones Bros
Highly productive and interactive
| The tutor clearly demonstrated excellent knowledge on the standards, and the topic being covered. The interactivity was not hindered by the fact the course was online. Breakout sessions were great and highly productive. |
G4S Fm
Very useful training materials sent to us before the course
| I thought the booklet that was sent to our home address was very useful, its nice to have a document rather than everything being on screen, especially with it being a virtual course. I think the booklet will be very useful as a quick point of reference in the future. |
Scottish Power C/O Hemsley Fraser
Excellent tutor enhanced the course material
| Excellent tutor who used his experience to enhance the course material. Good use of breaks for the virtual format and course program adapted to previous knowledge of the group. |
Network Rail