Before and during the course FAQs

You will need a PC, laptop or tablet with a webcam and headset with microphone (built in or connected via USB). You will also need a stable internet connection and be ready to enter a Zoom meeting using the invitation we will send you. To get the most out of your class you will also need a quiet space where there is no background noise and interruption.

A week before the course start date, you will receive an email with a link to the virtual classroom, together with a meeting ID and password. This will enable you to join the training from your browser.

Yes, if you complete the course you will receive a certificate which you can share with your employer and colleagues, add to your CV, and upload to professional platforms such as LinkedIn. The certificate demonstrates your commitment to continuing education and your new knowledge about the increasingly important topic of carbon management.

We always ask for feedback from delegates after the course ends, and will act on any suggestions for improvement. We are pleased to say that we receive many positive comments, including praise from delegates who are uncertain what to expect from the subject.

Comments include:

• ‘Our tutor made the course both interesting and relevant. It also created some great opportunities for discussion of our current processes and what improvements we could make to be more likely to achieve accreditation’
• ‘The tutor made the “dry” subject very interactive and applied several useful practical examples when applying this standard’
• ‘The tutor was very engaging and very kind to everyone. He made the content interesting’
• ‘I felt it was going to quite a daunting topic before but the trainer delivered it in a non-complicated manner which helped understanding’
• ‘It was conducted in a manner which was not too fast and allowed you to take in the information. Very open to questions and discussed the reason for the answer as well’

You can read more feedback on our ISO 17025 training.

Visit the ISEP website for all the information on how to join and grades of membership.

Data is hosted on the Bywater’s servers, not in the cloud.

We will give you full course documentation, complete with plenty of space to make notes. You can take your course book back to use as a reference as you start to apply your learning. Past delegates have fed back positively on our course handouts, commenting that:

• ‘The course booklet was extremely detailed and useful and will be a helpful reference point for future work’
• ‘The course notes are invaluable and I'm pleased they have so much detail in that I can refer back to. I also love the way the course slides have space for us to make notes underneath so we can add in additional points’

Yes, we are delighted that professional bodies such as RSS, IEMA, IOSH and CQI & IRCA have approved all our existing certified courses for Virtual Classroom delivery.

You will receive a certificate after you complete your course.

Let us know the information you require or send us your company's new supplier form and we will endeavour to get the information back to you as soon as possible. You can contact the team on 0333 123 9001 or email us contact@bywater.co.uk should you have any questions.

The CQI does offer what it calls ‘reasonable adjustment’ in certain circumstances. You will need to tell us as soon as possible and well in advance of your exam if you feel you need extra support or time to take the exam due to a physical or learning disability, or if you require a female CQI and IRCA member of staff to review your proctoring video recording for religious reasons.

If English is not your first language but you are taking the exam in English, you may be eligible for an extra 30 minutes to complete the questions. Contact us to discuss.

You have a number of options to enhance your career prospects with further training.

If you wish to focus on ISO 17025, you can extend your auditing expertise to auditing supplier systems by attending our ISO 17025 Lead Auditor training course. You can also learn more about applying ISO 17025 on our ISO 17025 Implementation training course.

You may like to develop further specialist knowledge around auditing for laboratories. We run courses on:

• Understanding ISO 17025 Requirements for Forensic Laboratories
• Introduction to ISO 15189 for Medical Laboratories
• ISO 15189 Internal Auditor

You can also enhance your skills set, with courses such as:

• Measurement Uncertainty
• Calibration and Control of Measuring Systems

Alternatively, you may like to build on the internal auditor skills you have learned here to work with quality systems across your organisation. We offer a comprehensive range of training courses in internal auditing for quality management, environmental management, health and safety management, information security management, business continuity management, energy management, inspection bodies, medical devices, automotive, food safety, and aviation, space and defence.