Process Mapping Training Course

Process Mapping and Improvement – The Transition from Procedure to Process

Overview
Key Topics
Who Should Attend
Outcomes

The Process Approach focuses on the transition of moving an existing procedure-based management system to a process-based one in order to enhance the performance of the organisation. Effective process design and management sits at the heart of an effective quality management system and can be integrated into management systems based on any of the international standards, no matter what the technical discipline.

This 1-day highly interactive and practical Process Mapping course introduces delegates to process design and management, including interface and cultural issues. In particular, it will raise awareness of managing critical issues such as customer satisfaction, continual improvement and their relationship to process management.

Introduction to the ‘process approach’ and how performance and improvement measures relate to processes
The concept of core and support processes
Process mapping techniques
Structuring the system around a process-based framework
Mapping existing procedures
Objectives and performance measurement
Road map for implementation and integration
Factors to consider in the selection of process mapping software

Quality practitioners
Personnel wishing to review and improve current business processes or to convert an existing management system into one which is process-based
Management Representatives and System Co-ordinators
Change Agents and Champions
Business Improvement Leaders and Improvement Teams

By the end of this Process Mapping training course, delegates will be able to:

Immediately apply simple tools and techniques to enhance business performance
Restructure an existing procedure-based management system around a process-based framework
Create a process map and undertake the transition to a process approach
Develop a road map for implementation and integration of management systems within their own organisation.