Process Mapping and Improvement – The Transition from Procedure to Process
The Process Approach focuses on the transition of moving an existing procedure-based management system to a process-based one in order to enhance the performance of the organisation. Effective process design and management sits at the heart of an effective quality management system and can be integrated into management systems based on any of the international standards, no matter what the technical discipline.
This 1-day highly interactive and practical Process Mapping course introduces delegates to process design and management, including interface and cultural issues. In particular, it will raise awareness of managing critical issues such as customer satisfaction, continual improvement and their relationship to process management.
- Introduction to the ‘process approach’ and how performance and improvement measures relate to processes
- The concept of core and support processes
- Process mapping techniques
- Structuring the system around a process-based framework
- Mapping existing procedures
- Objectives and performance measurement
- Road map for implementation and integration
- Factors to consider in the selection of process mapping software
- Quality practitioners
- Personnel wishing to review and improve current business processes or to convert an existing management system into one which is process-based
- Management Representatives and System Co-ordinators
- Change Agents and Champions
- Business Improvement Leaders and Improvement Teams
By the end of this Process Mapping training course, delegates will be able to:
- Immediately apply simple tools and techniques to enhance business performance
- Restructure an existing procedure-based management system around a process-based framework
- Create a process map and undertake the transition to a process approach
- Develop a road map for implementation and integration of management systems within their own organisation.
Course Dates and Venues
Residential: Contact us
Non-Residential: £450 + VAT
Residential: Contact us
Non-Residential: £475 + VAT