Before and during the course FAQs

Yes, this popular 5-day course combines our introductory Yellow Belt training course with the more advanced skills required for Green Belt activities. That means you can start the week with little knowledge of Six Sigma, and finish it ready to take part in improvement projects at Green Belt level.

If you only need an overview of Six Sigma at this stage, you may like to consider our 2-day Yellow Belt training course, which will give you a clear understanding of the aims, methodologies and tools of the Six Sigma approach.

Customer satisfaction is key to customer loyalty and retention in the services industry. If service is below expectations, customers will look elsewhere. This applies not just to the actual service that a provider is delivering, but also to its customer relationship management, from sales to support.

To address this challenge, failures and inefficiencies in a service provider’s systems need to be identified and rectified on an ongoing basis, both to resolve issues and to prevent their recurrence.

This training course focuses on how root cause analysis can be applied to find and fix faults.

Organisations that have attended this Bywater course, amongst others, include police forensics, consultants, financial institutions, laboratories, and pathology services.

This course is an introduction to ISO 15189:2022 requirements for quality systems in medical laboratories, and does not require you to have any prior knowledge. It is primarily aimed at people who work in and around medical laboratories, including technicians, purchasers of lab services, and users of clinical test services.

Quality System Regulation is a system to ensure that products are safe, and is applied to FDA-regulated products, including medical devices, in the US. The requirements apply to manufacturers of medical devices who plan to bring products to market.

Booking our 4-day Core Tools package will improve training cost-effectiveness for anyone wishing to develop skills in all of the 5 Core Tools of FMEA, APQP, PPAP, SPC, and MSA.

The package gives you a significant discount over booking Core Tool courses individually. In addition, the training is delivered on 4 consecutive days, reducing travel costs if you are attending face-to-face training.

If you do not wish to learn all these skills at one time, we do offer 1-day courses that focus individually on:

• FMEA
• APQP & PPAP
• SPC
• MSA

You can also benefit from a discount if you book 2 of these individual courses at the same time.

This 1-day course is a blend of expert tutoring and interactive workshops and discussions. By working through the performance of FMEA techniques you will be able to reinforce your learning while still in the classroom. This applies whether you are attending a face-to-face class or joining online in our Virtual Classroom.

We offer residential and non-residential options for training courses. This allows delegates to choose the option that best suits their requirements according to location of the course, evening work required, travel time or cost.

Residential option

This provides the delegate with overnight accommodation each night of the training course (apart from the final day) and includes breakfast and lunch. There is also the option to book an extra night the day before the course starts at an additional cost.

Non-residential option

This allows the delegate to travel into the venue each day, lunch and refreshments are included.

If you have any queries please contact the Training Team on 0333 123 9001.

[bywater-venue-map classes="py-6 mt-3"]

On this course you will learn about the key principles of a QMS and how implementing a system will benefit your business. Our expert tutors will explain the techniques, such as gap analysis and process maps, that you can use to maximise success and minimise risk, and how to support a QMS based on ISO 9001 after implementation. Because we take a very practical approach to training, you will leave the course ready to apply your learning to implementing a QMS in a real-life situation.

The content and approach of the course means that it is of value to managers and other interested parties, as well as those who will actually be carrying out the implementation.

Your joining instructions will be sent out promptly after you have booked your course. They will include important information such as venue information and course timings.

We will also let you know what you need to bring with you. Depending on the course, this may include a copy of the relevant standard and completed pre-course work.

Also included will be your invoice and what to do if you need to change a booking.

The European Union Medical Device Regulation (EU MDR) has been applicable since May 2021. It imposes significant requirements on medical device manufacturers, importers, distributors, and other organisations involved in the medical device supply chain. Suppliers, including manufacturers of components, materials, and services used in medical devices, are also affected by these regulations.

This course provides an introduction to the regulation and explains how organisations can start to implement systems that meet its requirements.