Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (12)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
Before and during the course FAQs
This RSS 18404 Six Sigma Development Programme for Black Belts has been designed to help those who wish to become individually certified according to the requirements of the Royal Statistical Society (RSS), as well as giving a practical opportunity to apply Black Belt competencies learned during our 10-day Six Sigma Black Belt course.
Certification by the RSS goes beyond training. The RSS requires evidence of your actual experience within projects through assessment of your portfolio, as well as an interview and a test.
Our RSS 18404 Black Belt Development Programme teaches you about advanced approaches, tools and techniques, and then gives you support in submitting your application for assessment and certification. We run a mock RSS assessment, and provide you with individual coaching on the real application of the approaches within an organisation.
This 2-day implementation course includes our 1-day introductory training on Understanding ISO 17025. That means you can attend this course with the confidence that you will be able to follow and achieve value from the training even if you have no prior knowledge.
If you are new to ISO 15189 or have little knowledge of its requirements, we recommend that you first attend an introductory course to gain a grounding in the topic. If you book this course with our 1-day Introduction to ISO 15189 training course you can benefit from a £100 discount.
No, the course incorporates our Introduction to ISO 50001 training course, so we will give you all the information and guidance about the role of energy management systems and ISO 50001 that you need on your first day.
We will then go on to look more specifically at the tasks involved in an internal audit of an EnMS, with plenty of opportunity to practise and discuss the skills you are learning.
While a working knowledge or appreciation of method validation may be beneficial, prior knowledge is not necessary.
Yes. To pass this course you will first be assessed during training by your course tutor for participation and understanding. You will then have 30 days after the end of the course to take an online exam set by the CQI and IRCA.
The exam will present you with a mix of multiple choice, short response and other forms of question. Practice questions will be available to you to help you understand how the exam works and to check your knowledge. You will find both the exam and the practice questions on external portals, and you will be given full instructions about how to use these. Bywater will also work with you during the course to clarify what is expected of you.
This new online exam, available from March 2023, replaces the previous format of a 2-hour essay-type exam, in use until February 2023.
This 1-day course is a blend of expert tutoring and interactive workshops and discussions. By working through the performance of FMEA techniques you will be able to reinforce your learning while still in the classroom. This applies whether you are attending a face-to-face class or joining online in our Virtual Classroom.
As an Approved Training Partner of CQI (Chartered Quality Institute) and IRCA (International Register of Certificated Auditors), we offer ISO 9001 Lead Auditor training that is certified by the recognised global professional body for auditors.
Our role as an independent provider allows us more flexibility in how we deliver services. Today we run more than 1000 scheduled courses a year, both face-to-face and in our Virtual Classroom. If you prefer, we can provide dedicated training just for your organisation.
We want you to achieve success first time by gaining a thorough understanding of the theory and application of your subject in your training. That is why we employ tutors with vast experience of working in the field and who have approved tutor status.
We are determined to provide you with the most effective learning environment. Because all our classes are live, you can benefit from group work and discussion, and can ask for help from your tutor as the course progresses.
We invite every delegate to let us know if the training met their expectations, or what they would like to see change. We are committed to building on feedback to improve our service and performance, to help you achieve your business goals.
Yes. CQI and IRCA, the professional body that has certified this course, requires that you have an in-depth understanding of ISO 9001:2008 if you wish to attend this transition to ISO 9001:2015 training course.
If you do not have this knowledge, but want to become a lead or internal auditor of quality management systems against ISO 9001, we recommend you take a look at our other ISO 9001 training courses that can teach you the appropriate skill sets.
Working With Bywater
Learn more about opportunities to work with the UK's leading Business Improvement Consultancy & ISO Auditor Training provider.
Our Reviews
We pride ourselves on our excellent customer feedback, view our most recent course reviews from our delegates.
Virtual Classroom
Our interactive, tutor-led Virtual Classroom training allows delegates to up-skill from the convenience of their home or office.
Lead Auditor Courses
View our range of CQI and IRCA certified Lead Auditor Training Courses including ISO 9001, ISO 14001 and ISO 45001.
Internal Auditor Courses
Acquire the skills to plan, conduct, report and follow up an Internal Audit with training across a variety of standards.