Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetKnowledgeable & experienced tutor
The Tutor was very knowledgeable and experienced in the delivery of the course. The break out sessions was very good and help during these sessions was also helpful. The communication with Bywater was very good also. I thought that there would be too many candidates on the course and that we wont have much interaction. The number was just right and therefore I had a much better learning experience.
Public Health England
Knowledgeable & experienced tutor
The course really was one of the better online-delivered courses I have attended. The tutor was very knowledgeable and experienced. The experiences she shared really added value in addition to the course material.
MOD
Amazing
The tutor was amazing, really understanding of the information she was presenting and was great over zoom.
Road Tankers Northern Ltd (RTN)
Excellent
I was really impressed by the course, not expecting it to be so interactive and enjoyable due to the online nature. The tutor was excellent and I really enjoyed the content
Bespoke Safety Ltd
Outstanding
The classroom experience was very good; I did not have any disruptions from being delivered virtually; the scenarios and workshops pushed me way from my comfort zone; the tutor has been outstanding in the way he has delivered the course.
Janssen
Great Technology
Thanks to technology, I felt I am in the actual class room, not only listening
VCA Japan