Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear & concise
I was unsure how the virtual classroom would impact the delivery of the course material, but all the content was presented in a clear and concise way with plenty of time to ask questions and apply recently-acquired knowledge to real-world scenarios
British Geological Survey
Excellent
Carrying out the virtual training worked very well and removed the need for staff to travel for the training course. The overall process from booking through to the training course delivery was excellent.
Future Industrial Services Ltd
As good as in person
I found the virtual classroom experience just as good as if in person.
Veolia Nuclear Solutions (UK) Ltd
Very well ran
Firstly I just want to say the ISO 27001:2013 Lead Auditor course which I attended a couple of weeks ago was very well ran and considering it was the first virtual course I have attended it certainly gave me confidence in future courses which I may be interested in. So thank you for making it all run smoothly with the course instructions which you provided.
M Sutton
A great experience
The competence, knowledge and experience of the tutor made the virtual training a great experience even though we were just two delegates. The available printed material that was followed and well explained by the tutor with real examples from experience combined with well planned workshops with the right amount of freedom and support when needed.
Simple QA Nordic AB
Engaging virtual training
Excellent tutor. It isn’t easy to keep students engaged for that length of time virtually, but he did with ease, and I thoroughly enjoyed the course.
Championx Ltd