Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBetter within the Virtual Classroom
I think the training worked better as a virtual classroom as it more suited the training materials. It was also useful to have some interaction with fellow trainees with different industry backgrounds.
Structural Soils Ltd
Very informative
I found the course very informative and I liked the mix of teaching with interactive elements delivered via Zoom. The tutor was friendly and engaging and was willing to answer all of our questions. The course materials arrived well before the course date and were very useful, the virtual classroom experience via Zoom worked well and the course was well paced with enough breaks etc.
Great Western Hospital
Great breakout rooms
This is the first virtual course I have attended. I don’t believe having a virtual course hinders the learning at all and use of the break out rooms on Zoom was a great feature for group work.
Highway Care Ltd
Very successful
The tutor was very knowledgeable and explained things in an easy to understand way linking to real life examples. The Virtual Classroom worked better than I thought it would! Very successful.
Jacobs
Virtual Classroom
I was sceptical that the virtual classroom would be lifeless, but the tutor really brought the course material to life.
MOD
Remote Auditing
The course covered all areas of remote auditing, I will be able to conduct audits (Remotely) with competence
Knowledge Pool