Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear & concise
I was unsure how the virtual classroom would impact the delivery of the course material, but all the content was presented in a clear and concise way with plenty of time to ask questions and apply recently-acquired knowledge to real-world scenarios
British Geological Survey
Experienced tutor
The tutor had great knowledge and experience with ISO accreditation which helped greatly.
Premier Partnership
Talented & engaging tutor
The first occasion I attended this course a year ago. I was just starting the ISO accreditation process. 1 year into this work I feel I can now directly relate the input to work I am doing to achieve accreditation. I would highly recommend follow up course one year into the initial process. So much more understanding and as always the tutor is a talented and engaging instructor who adapts his approach to the audience.
Premier Partnership
Delivered very well
I wasn’t sure what to expect but found the course content and delivery very good and it will prove to be useful for me in the future. I was unsure how well Zoom would work but Tim’s knowledge and classroom content was delivered across zoom very well and he overcame the odd mishap in zoom.
Thames Water Utilities Ltd
Easy to follow
The tutor has a solid concept of the Standards. His practical oriented explanation was easy to follow and enjoyable.
Impedans Ltd
Experienced tutor
The tutor’s delivery of the course material was engaging and it was clear he is deeply knowledgeable and very experienced in auditing and training. He readily shared his experiences and made you comfortable to speak up and ask any questions at any time.
Human Fertilisation And Embryology Authority