Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell run and engaging
The tutor clearly knew his stuff and took the time to explain the context of what he was saying with real-world examples. His sessions were very well run, timely and engaging.
Public Health England
Friendly and effective
The course had a huge amount of content, the trainer stayed on track and successfully completed everything. This was all carried out in a friendly and effective manner.
British Transport Police
Absolutely amazing
The tutor has been absolutely amazing in clearly explaining the ins and outs of the standard and captured the essence of the purpose of the standard really well. He kept me engaged fully throughout the course and managed to really pull me out of my comfort zone during the well organised group workshops (this is a good thing, this is where you learn the most). I also appreciated that he shared some of his own experiences.
Mars Nederland Bv
Knowledgeable & experienced tutor
The Tutor was very knowledgeable and experienced in the delivery of the course. The break out sessions was very good and help during these sessions was also helpful. The communication with Bywater was very good also. I thought that there would be too many candidates on the course and that we wont have much interaction. The number was just right and therefore I had a much better learning experience.
Public Health England
Engaging real life examples
The tutor gave real life examples, and engaged us in the course. For a subject that isn’t the most exciting, I really appreciated this as I found I learnt a lot from the course.
Lonza
Outstanding
The classroom experience was very good; I did not have any disruptions from being delivered virtually; the scenarios and workshops pushed me way from my comfort zone; the tutor has been outstanding in the way he has delivered the course.
Janssen