Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell delivered
This is the first time I have experienced an online classroom. It was delivered very efficiently and I felt included in the chat and with other colleagues on the course. The course content was well delivered. There was very limited technical issues, so it all ran smoothly. The break out rooms worked really well too, especially as the course tutor could pop in and out and interact with the group.
Hampshire Constabulary
Very knowledgeable tutor
The tutor was very knowledgeable of the subject and subject matters surrounding it
Hampshire Constabulary
Better within the Virtual Classroom
I think the training worked better as a virtual classroom as it more suited the training materials. It was also useful to have some interaction with fellow trainees with different industry backgrounds.
Structural Soils Ltd
Very informative
I found the course very informative and I liked the mix of teaching with interactive elements delivered via Zoom. The tutor was friendly and engaging and was willing to answer all of our questions. The course materials arrived well before the course date and were very useful, the virtual classroom experience via Zoom worked well and the course was well paced with enough breaks etc.
Great Western Hospital
Clear and concise
Tutor delivered course very well, explaining the main aspects of ISO 17025 clearly and concisely with real world examples. Course book will be excellent for future reference. From booking to certificate delivery everything went smoothly and professionally.
Balfour Beatty
Excellent
Excellent knowledge and delivery
Premier Partnership