Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery interesting
The tutor has clearly had a very interesting career and has lots of personal experience that he eluded to at appropriate times during the course.
Hampshire Constabulary
Useful examples
The tutor had a lot of past experience he could use as examples
Fugro GB Marine Ltd
Very good
The tutor was very good. Very understanding with individuals knowledge, engaged with the group very well. He understood that we needed breaks more often due to virtual classroom and was very helpful in times when I was uncertain about certain aspects. A very good teacher!
West Mercia Police
Meaningful examples
Very well presented and meaningful examples given.
CMR Controls Ltd
Real life examples
The tutor was very knowledgeable on the subject, and was able to bring there own work experience to the course
QA Ltd
Well delivered
This is the first time I have experienced an online classroom. It was delivered very efficiently and I felt included in the chat and with other colleagues on the course. The course content was well delivered. There was very limited technical issues, so it all ran smoothly. The break out rooms worked really well too, especially as the course tutor could pop in and out and interact with the group.
Hampshire Constabulary