Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was excellent
Tutor was excellent, he ensured that examples were always provided and everyone was comfortable and confident about what was being taught.
AJC Trailers Ltd
Really powerful use of Zoom
Really powerful use of Zoom, with breakout rooms for activities. Arguably made the discussion more useful. Tutor was great at using the system
McLaren Automotive Ltd
Really good experience
I thought it was genuinely easier than a normal training session face to face. By that I mean it was accessible, easy to navigate and the materials were posted out to me in advance. Really good experience
Volkerrail Limited
Food for thought
The virtual experience of learning is quite new to me & probably to most people. I wasn’t really sure what to expect or how the course would be delivered & how much I would be able to understand using this method of training but I thought the Tutor delivered it very well. I personally liked his approach & witty comments & stories. I felt he came across well & I did understand what he was teaching us. I know for some who have more experience in auditing it may not have been as useful a course to them but for me whose not audited in quite a while it was a great refresher & gave me food for thought.
Scapa Healthcare Ltd
Engaging and easy to follow
It was engaging and easy to follow, kept interest levels high which can be difficult in the virtual environment.
A E Yates Ltd
Brilliant Tutor
The Tutor was brilliant and spoke well. Made everyone feel comfortable and relaxed to create a good learning space.
Niftylift