Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat knowledge of subject
Excellent enthusiasm over Zoom and great knowledge of subject.
Osbit Limited
Engaging Virtual Classroom
It was just as engaging via Zoom as it should have been in the room
Public Realm Services
Breakout rooms
Breakout rooms gave a good opportunity to go over the theory we had just been taught and apply it during a workshop
Husco International Partners LLP
Plenty of opportunity for interaction
Class numbers were small, which gave plenty of opportunity for interaction and questioning.
Solace Online
Engaging and well planned
As the course was online I had feared the content would be a “death by PowerPoint” scenario but the work was engaging and the structure was well planned and delivered to ensure no one lost interest throughout. I was pleased with the whole course its delivery and the format.
Disclosure And Barring Service
Good interaction over Zoom
Worked well, with good interaction over Zoom and sub-groups transitioning between rooms seamlessly.
Tata Steel UK Ltd