Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat remote group work
It was great being able to divide into groups remotely and work together, we were able to take our time go through the scenarios and also questioned appropriately after to give us a deeper understanding.
Keeler Ltd
Interactive and effective
This is an intense course, which I know from attending face-to-face training in the past. I was unsure how effective the course would be in an on-line environment, but the Tutor delivered the material really well and helped make the course interactive and effective.
Resideo Technologies
Really Good
I was a little concerned how effective the course would be held virtually but the course material was really good and the tutor assessed the group regularly to see how we would benefit the most. The breakout rooms worked really well.
Jointmedica Limited
Outstanding, very interactive
The Tutor’s knowledge is outstanding. The way the course was delivered and the support given was well above my expectations. I did have reservations with it being online and how the interaction would be handled, however, it was one of the best courses I’ve been on. It was very interactive with various breakout workshops and working within a group. There was no difference from a virtual course to a classroom course.
Norco Group Ltd
First class
The Tutor managed the course extremely well using the Zoom meeting facilities seamlessly and without detracting from delivering the content. The Tutor’s experience and insight used in her delivery was first class.
Fugro GeoServices Ltd
Good functionality of break out rooms
Good functionality of break out rooms and direction from trainer being able to skip between break-out rooms to support, even though not physically together!
McLaren Automotive Ltd