Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom worked really well
| The virtual classroom worked really well compared to some others I have used. |
The James Hutton Institute
Learnt a lot in the two days thanks to the tutor
| Our tutor, Karen, was brilliant – very engaging and helpful throughout! She brought a lot of energy to the virtual classroom and I learnt a lot in the two days thanks to her. |
Newcastle University
Will refer to the course materials throughout my audits
The notes sent to us prior to this training were very beneficial and I will refer to this throughout my audits.
Oak Dry Lining
Very engaging with good discussions
| Having completed other online class training this was very engaging with good discussions. The breakout room work was good for discussion and support between the trainees. |
Scottish Leather Group Operations Limited
Virtual classroom features were very good
| Typically can be unengaging sitting on zoom all day, but the interaction, use of break out rooms, and use of the technology was very good. |
Much easier than expected to engage with other participants
| I was not expecting it to be so easy to engage with other participants online but it was. |
Nexteq Plc