Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMuch more interactive and engaging than expected
Hadn’t expected an online 2 day course to remain engaging and interactive.
Leidos Innovations UK Ltd
Tutor made the course relaxed and engaging
The tutor explained things really well and made it relaxed and engaging which is not an easy thing to do virtually.
Kersia Group
Course delivery was second to none
The ability to translate the course material through case studies and interactive group learning, on the virtual platform was second to none.
3t Global
Very interactive course
The course made me look at some of the processes I carry out on a day to day basis and how I can implement change to get the most out of my contracts. The break out rooms were good as I do feel virtual classroom course can be off putting at times, but found this course very interactive.
Now Training Ltd
Breakout rooms worked well to keep engagement high
The breakout rooms worked very well, everyone was engaged and had input, being spread throughout the course helped to hold engagement.
Clarke
Impressed by how well the virtual classroom worked
This was the first time using a virtual classroom, and was impressed with how well it worked. The addition of the breakout rooms was something new.
Arcadis