Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFound the virtual classroom to be just engaging as in-person
| I wasn’t expecting a virtual classroom format to be very engaging. However, I found it to be just as engaging as in-person training – although, this was primarily due to way in which the tutor made it engaging and effective. |
Savills (UK) Ltd
Very inspiring and engaging
| Online learning was my biggest worry about the course, but the way our tutor Rachael set out the week was very engaging, including injection of videos and facilitating plenty of discussion. Her pace was great and her experience and knowledge was very inspiring. Mostly, her industry experience allowed her to help us to understand how we would apply course elements to our job. |
Harbour Energy Services Ltd
Breakout rooms allowed for sharing experiences and learning from each other
| Having the chance to be put into separate virtual classrooms was great because we can learn from others and their experiences. |
Knott-Avonride Ltd
The ratio of learning and breaks kept everyone engaged
| Tutor was very good and the learning to break ratio worked well to keep people engaged and learning as much as possible. Course book is very helpful. |
Chivas Brothers Ltd
Virtual classroom surpassed expectations
| It surpassed how well I thought it would work being in a virtual classroom as opposed to face to face. |
Epson Telford Ltd
An absolute pleasure
| David brought the course alive with his delivery style and lived experiences and knowledge of the ISO standard. It was the first time I have used virtual classrooms and at first I was skeptical they would work but they worked brilliantly. The course was an absolute pleasure. |
Jacobs UK Limited