Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual course delivered really well
| The tutor led the online course really well. His pacing and attention to breaks plus a friendly teaching style helped to make the online course more enjoyable than I imagined it would be. |
The Wellcome Trust
Extremely helpful and engaging tutor
| The virtual classroom worked really well – mostly because our Tutor was extremely helpful and engaging. And we had content sent to us in advance. |
Morrison Telecom Services
Very interactive virtual classroom
| The virtual classroom was interactive and tutor extremely approachable, I was expecting to be a little bored as the course is 2 intensive days, however, that was not the case at all. |
East Lancashire Hospitals Nhs Trust
Exceptionally well-handled delivery of the course
| It is the second course I’ve done through Bywater and yet again the delivery of the course material, the course admin and logistics were exceptionally well handled. The Virtual Classroom was also great. |
C&D Access Ltd
Virtual training was well managed and worked well
| I was very reluctant to go for the virtual option as being on calls all day can be tiring. However the time was well managed with regular breaks which made it work well. This saves on time spent travelling to training locations as well. Richard was a great trainer. |
TUV SUD Ltd
Outstanding online course
| I have attended online training events in the past that have not delivered what was advertised. I can honestly say that I don’t believe that personal attendance in classroom would have added any quality to the outstanding output that John provided. Outstanding! |
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