Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally valuable insights from the tutor
| This is my second Bywater course and I have really valued the insights of the tutors and in facilitating a relaxed learning atmosphere, I felt confident to ask questions and also learn from other people in the ‘room’. Whilst one can google a lot of this stuff, it’s much harder to get the personal insights/tips online. |
Netnodes Limited
Complex concepts were made clear and accessible
| I recently completed the ISO 9001:2015 online course, and I couldn’t be more impressed with the experience. The course content was thorough, well-organized, and presented in a way that was both engaging and easy to understand. The instructors demonstrated deep expertise in the subject matter, making complex concepts clear and accessible. |
Eastern Airways Ltd
Virtual format was great, seamless and engaging
| This was the first time I’ve attended a course in a virtual classes format, it was great, seamless presentations and delivery, engaging. |
IFRS Foundation
Well structured and organised course
| John was excellent. He was able to create an environment where there was discussions and input. It was the first online course I have been on where it felt like being in person. The whole course was well structured and organised by the tutor, with excellent information that was clearly and concisely taught. Furthermore, I thought the print out of the course received was an excellent idea as it allowed us to follow and take note easily. |
Electro Mechanical Systems Ltd
Pleasantly surprised by how well the virtual classroom worked
| I didn’t expect the virtual classroom to be as interactive and engaging as it was especially with the group work. I thought it would be hard to split into groups and do it virtually but actually it was quite the opposite! I was pleasantly surprised! |
APHA
Thoroughly enjoyed the virtual course
| I worried a little that it may not be as enjoyable over Zoom, however I thoroughly enjoyed myself and felt it worked well. |
Jones Bros