Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceeded my expectations of how engaging a 2-day training course would be
| I wasn’t sure how engaged I would be completing a 2 day training course online but it worked really well. I think this was largely down to the tutor and course content and there being a good balance between theory and practical workshops. |
Sulmara Subsea Ltd
Easy to navigate, excellent course
| I really enjoyed it. It was a wonderful week even it was a virtual course. The whole course was easy to navigate and was excellent. |
Supply Servis S.R.O.
Virtual classroom surpassed all of my expectations and was very interactive
| I booked the virtual classroom in an attempt to save time and money, worrying that it would not be very interactive. However, the virtual classroom course surpassed all of my expectations. The tutor, Melanie brought a lot of real world experience and I was very impressed with her ability to keep the online course interactive. All participants developed relationships as I’d have expected doing so in real life. |
Stone Management Group
Interacting with diverse group of participants was valuable
I was able to interact with a diverse group of participants which lead to valuable exchanges of ideas, peer learning, and networking opportunities. Throughout the course it was customised to address the specific needs and goals of the participants which was particularly impactful.
Dixon Chew
Virtual classroom exceeded expectations
| I was concerned the virtual classroom would be a challenging place to learn, however, the tutor engaged us very well and the breakout rooms were good. |
McGee Group Limited
Quite impressive approach to pre-printed course materials
| Bywater’s approach to the pre-printed course materials provision is quite impressive. |
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