Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom surpassed expectations
| It surpassed how well I thought it would work being in a virtual classroom as opposed to face to face. |
Epson Telford Ltd
An absolute pleasure
| David brought the course alive with his delivery style and lived experiences and knowledge of the ISO standard. It was the first time I have used virtual classrooms and at first I was skeptical they would work but they worked brilliantly. The course was an absolute pleasure. |
Jacobs UK Limited
Virtual course delivered really well
| The tutor led the online course really well. His pacing and attention to breaks plus a friendly teaching style helped to make the online course more enjoyable than I imagined it would be. |
The Wellcome Trust
Extremely helpful and engaging tutor
| The virtual classroom worked really well – mostly because our Tutor was extremely helpful and engaging. And we had content sent to us in advance. |
Morrison Telecom Services
Very interactive virtual classroom
| The virtual classroom was interactive and tutor extremely approachable, I was expecting to be a little bored as the course is 2 intensive days, however, that was not the case at all. |
East Lancashire Hospitals Nhs Trust
Exceptionally well-handled delivery of the course
| It is the second course I’ve done through Bywater and yet again the delivery of the course material, the course admin and logistics were exceptionally well handled. The Virtual Classroom was also great. |
C&D Access Ltd