Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging online learning
Online learning isn’t always the easiest to facilitate and the Tutor, John, made this engaging from the very beginning.
Babcock International Group
Great interactivity in virtual classroom
The interactivity was great, the use of breakout rooms worked well and the tutor managed the virtual environment well, encouraging everyone to keep their cameras on where possible and giving everyone time to speak.
Premier League
Interactive and practical course
Break out rooms and interactive nature of the course worked really well and allowed us to practice the theory as we went along.
Estee Lauder Companies
Great online training experience
This was my first online training course and found the whole experience very straight forward and useful.
MARS Horsecare UK Ltd
Virtual course worked perfectly
Never done a virtual course before, expected bad connection etc. but it was perfect and the course material provided ahead of time was excellent.
Kbs Maritime Ltd
Brilliantly adaptable tutor
A virtual classroom with as many participants is highly dependent on a tutor that is able to observe and adapt to ensure each participant is seen and included for the course to be a success. Our tutor Steve, has a brilliant ability to read each individual and adapt his approach to us in a manner that created a high level of psychological safety.
DNV