Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReal-life experiences brought the material to life in a remote setting
Steve was great and really kept the course interesting and engaging despite this being done remotely which can sometimes be difficult. He shared his life experiences which really helped understand the topics and context as we progressed through the material.
Bureau Veritas UK Ltd
Welcoming and engaging learning environment
Alan was very open and a great communicator. He created a welcoming and open culture in the classroom which made the online learning very engaging.
Aggreko UK Ltd
Tutor used a range of tools to ensure everyone got involved
Virtual courses can be difficult to get engaged with. However, Sarah was very engaging and got everyone involved with a range of tools. Her energy is infectious and I learnt a lot.
Altro Limited
Highly interactive breakout rooms and activities
I was pleasantly surprised by the interactiveness of the course. Lots of breakout rooms and activities which kept things more interesting than a standard lecture.
Hertility Health
Engaging and enthusiastic tutor made all the difference
With online courses you don’t always get a very engaging, enthusiastic tutor, but on this course we did and it makes all the difference to your learning and understanding.
Bachem UK Ltd
Great variation of learning styles with interactive team discussions
I really liked the way the course worked, being given information, as well as discussions and also the side rooms within the virtual class room to discuss in teams and brain storm. It was a good variation of learning styles and interactive, as opposed to reading from a PowerPoint.
Morgan Ward Ndt Ltd