Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractivity of the course exceeded expectations
The trainers experience, knowledge, and character the ease of communication made the sessions very engaging. I expected him to simply sit in front of the webcam and read from the slides, as in any other online courses. However, to my surprise, he managed the course well and delivered it in a very effective and interactive manner.
Taurus Energy
Opportunities to have open discussions
Often virtual training delivery can be less informative and engaging than in person training however the way this was presented and opportunities to have open discussion even virtually was really good and useful.
Laing O'Rourke
The best online instructor
David was the best online instructor I have experienced in a long time, his training techniques are so interacting and help you understand what it is you need to achieve.
Clarity Environmental Ltd
Impressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
Relaxed and comfortable learning environment
The tutor was very friendly and relaxed, ensured that everyone in the virtual room was at ease and comfortable with the subject at hand.
Goonvean Group
Excellent learning environment created by the tutor
The course tutor created an excellent environment within the virtual classroom enabling all course content was understood by all attendees.
Capita