Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetExcellent learning environment created by the tutor
The course tutor created an excellent environment within the virtual classroom enabling all course content was understood by all attendees.
Capita
Virtual training was really straightforward and easy to attend
Having never used a virtual classroom, I was a little apprehensive before the course started, but soon found the class to be really straight forward and easy to attend.
AJ Services Engineering Ltd
Really useful to work in breakout rooms
I found it really useful to work in breakout rooms to think through the course content in relation to my own and my classmates current experience with the topic, it helped clarify everything in a context that I could relate to.
Leeway Domestic Violence And Abuse Services
Pleasantly surprised by how well the virtual classroom worked
This was the first virtual course I’ve done and I was pleasantly surprised at how well it worked.
Tradebe Inutec
Great mix of tutor-led lessons, group discussions and exercises
I didn’t expect the virtual classroom to be as engaging as it turned out to be. Overall, I was very happy with the mix of tutor-led lessons, group discussions and syndicate exercises.
Sword Training Solutions
Excellent course content and delivery
The content was very good but the tools provided and how to apply them was excellent. They were very well explained and demonstrated using relatable examples. I have used Bywater previously and the way the virtual classrooms are managed, the quality and knowledge of the tutors, course content and the delivery have been excellent.
Survitec Group Ltd