Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliantly adaptable tutor
A virtual classroom with as many participants is highly dependent on a tutor that is able to observe and adapt to ensure each participant is seen and included for the course to be a success. Our tutor Steve, has a brilliant ability to read each individual and adapt his approach to us in a manner that created a high level of psychological safety.
DNV
Enriching learning experience
I was initially unsure how engaging an online training environment could be, but the interaction between the tutor and delegates was excellent. The tutor not only shared their knowledge and experience but also facilitated meaningful discussions. The breakout sessions for case studies were particularly valuable, as they allowed small groups to collaborate and exchange perspectives. Hearing different opinions and experiences from delegates across various industries enriched the learning experience far beyond what I had anticipated.
Incap Electronics UK Ltd
Much more engaging than expected
This was the first external training course I have attended and the first that was online, I thought the tutor was very engaging, and kept my attention a lot better than I was initially expecting.
Premier Partnership
Felt comfortable participating in the discussions
| Karen was so engaging, informative and made me feel comfortable participating in the discussions, which is normally more difficult in a virtual classroom environment. Karen was also able to answer all questions, either immediately or after finding the answer during a break. |
Philip Gray
Very impressed by the tutoring and the virtual classroom
I was very impressed with the standard of the tutoring and how well the break-out meeting rooms worked in a virtual classroom setting.
Tokamak Energy
Virtual classroom greatly exceeded expectations
This is the first time doing a virtual session, it was still really engaging and came across the same as being in person. The tutor was brilliant. I was hesitant to have a virtual course but loved it.
Abraham Moon & Sons Ltd