Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe best online instructor
David was the best online instructor I have experienced in a long time, his training techniques are so interacting and help you understand what it is you need to achieve.
Clarity Environmental Ltd
Impressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
Relaxed and comfortable learning environment
The tutor was very friendly and relaxed, ensured that everyone in the virtual room was at ease and comfortable with the subject at hand.
Goonvean Group
Excellent learning environment created by the tutor
The course tutor created an excellent environment within the virtual classroom enabling all course content was understood by all attendees.
Capita
Virtual training was really straightforward and easy to attend
Having never used a virtual classroom, I was a little apprehensive before the course started, but soon found the class to be really straight forward and easy to attend.
AJ Services Engineering Ltd
Really useful to work in breakout rooms
I found it really useful to work in breakout rooms to think through the course content in relation to my own and my classmates current experience with the topic, it helped clarify everything in a context that I could relate to.
Leeway Domestic Violence And Abuse Services