Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOnline sessions made to feel like we were in person
The tutor was really great, she managed the online sessions so it felt like we were in person. Really knowledgeable and a great teacher.
TechnipFMC
Very well-planned and dynamic training
The dynamic of the virtual classroom was very good, with good quality and excellent coordination for group work, and enough time for lectures, breaks, and Q&A. Very well planned.
Amphenol Procom
Best virtual training session I've ever experienced
The tutor was exceptional. Her knowledge, rapport, delivery engagement were extremely good. This training session was the best I have ever experienced over teams.
EDF Energy Ltd
Virtual classroom was managed and functioned extremely well
The virtual classroom functioned extremely well and smoothly with breakouts, files, links, and participation all extremely well managed.
Croud
Great engagement, content and tutor
I was concerned that online training could be a concentration challenge and a death by PowerPoint exercise but I was completely wrong, the excellent tutor made sure of that, great content, great engagement by all. Really enjoyed it thank you.
Dbd Ltd
Interactive and easy-to-understand session
I tend to book classroom training sessions as that’s my preferred method to learn. John made the session interactive and easy to understand. Top marks to John.
G4S Facilities Management (UK) Ltd