Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPleasantly surprised by how well the virtual classroom worked
This was the first virtual course I’ve done and I was pleasantly surprised at how well it worked.
Tradebe Inutec
Great mix of tutor-led lessons, group discussions and exercises
I didn’t expect the virtual classroom to be as engaging as it turned out to be. Overall, I was very happy with the mix of tutor-led lessons, group discussions and syndicate exercises.
Sword Training Solutions
Excellent course content and delivery
The content was very good but the tools provided and how to apply them was excellent. They were very well explained and demonstrated using relatable examples. I have used Bywater previously and the way the virtual classrooms are managed, the quality and knowledge of the tutors, course content and the delivery have been excellent.
Survitec Group Ltd
Pleasantly surprised with how well the virtual classroom worked
Normally I prefer to do training courses in person as I feel the conversation flows better and the course tends to be more dynamic. However, in this instance I was pleasantly surprised with how well David made it feel that we were all in the room together. It didn’t feel stilted or impersonal at all, and I think this is entirely down to how well David communicated with us throughout the day.
Voestalpine
Topics were brought to life and made easy to understand
Keith was incredible, made everything so easy to understand and really brought the topics to life. What could have been a real mundane course, was the complete opposite. Especially with it being virtual, he really made sure everyone was engaging and could have their say.
Cromwell Tools Ltd
Extremely effective
The format, tutors delivery, material covered and other students was extremely effective. Probably the best course I have attend as a virtual classroom.
Capita