Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat variation of learning styles with interactive team discussions
I really liked the way the course worked, being given information, as well as discussions and also the side rooms within the virtual class room to discuss in teams and brain storm. It was a good variation of learning styles and interactive, as opposed to reading from a PowerPoint.
Morgan Ward Ndt Ltd
Virtual classroom greatly exceeded expectations
I was not looking forward to doing the course online as I thought it would be looking at a screen for 2 days. It turned out that throughout the course there were plenty of interactive activities and the use of breakout rooms was very good.
Guernsey Ports
Great balance of theory and interactive breakout sessions
The Virtual Classroom experience could have felt cumbersome, but it did not thanks to frequent breaks, group and small breakout session mix, presentation of theory and interactive mix.
Otis Limited
Seamless virtual classroom experience
The tutor was excellent – very responsive, listened well, encouraged participants and never once made anyone feel they got it wrong if an incorrect not quite correct answer given. Also, the Virtual Classroom experience could have felt cumbersome, but it did not thanks to frequent breaks, group and small breakout session mix, presentation of theory and interactive mix. Going through exam questions each day after attempting them the previous evening was very helpful.
Otis Limited
Course exceeded expectations on all levels
Overall this course exceeded my expectations on all levels. The tutor and content were fab and I loved the virtual classroom and exercises. This made me feel confident to apply content in my job role in quality.
Ultra Electronics Cems Ltd
Exceeded expectations with engaging, discussion-led learning
The course was made very fun and engaging with lots of questions and good discussions happening. This far exceeded my expectations as I’ve had virtual classrooms before where the tutor just reads off slides and doesn’t engage with the group.
DSM Nutritional Products UK Ltd