Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent tutor enhanced the course material
| Excellent tutor who used his experience to enhance the course material. Good use of breaks for the virtual format and course program adapted to previous knowledge of the group. |
Network Rail
Interactive breakout rooms
| The break out classrooms were very good for interaction. |
Caterpillar Ni
Very impressed with how interactive the virtual training was
| I had never done a virtual training course. I was very impressed with how the day was organised & how interactive it was. |
Rivertrace Limited
Found the virtual classroom interactive and easy to use
| I enjoyed the virtual classroom format and found it easy to use and interact with others on the course. |
SMI Ltd
Would definitely attend a virtual course again
| I have never been a fan of distance learning but as my first experience of Virtual Classroom I would definitely do again. |
Private
Virtual classroom was a better experience than expected
| This was my first virtual training course, the sharing of documents & break out rooms was a better experience than I expected. |
Private