Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse provided confidence that I have been auditing in a satisfactory way
I am self taught. The course provided confidence that I have been auditing in a satisfactory way. The Tutor was very good and provided a broad range of examples.
Yourgene Health
Really pulled it all together and put it into action
Extremely thorough and the interactive role play and content created for that purpose really pulled it all together and put it into action. This allowed me to see how to apply it to my work.
Rx Info Ltd
Applied real-life scenarios to the topics covered
The Tutor brought a wealth of experience and knowledge to the course content. He applied real-life scenarios to the topics covered.
Lifescan Scotland Limited
Very interactive course with discussion
Although online, it was still a very interactive course with discussion. I particularly liked the group work in the breakout rooms.
Bostonair Energy Ltd
New found appreciation
| I was familiar with auditing beforehand. The Tutor gave me a new found appreciation for why we have to be so meticulous when performing audits. |
Hepco
Very impressed with the virtual classroom
First time I have experienced a virtual classroom setting. Was very impressed with the set up.
Intelligent Energy Limited