Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI really enjoyed the course because the tutor delivered it so well.
The tutor was excellent! Very knowledgeable and engaging. I really enjoyed the course because he delivered it so well.
MoD
Tutor made the presentation engaging and informative.
The tutor was excellent and made the presentation engaging and informative.
Rogers Stirk Harbour & Partners
Gained a more practical understanding of the Standard than expected
I came away from the course having gained a more practical understanding of the Standard than I expected. This was due to the tutor’s experience and tutelage.
UK Cares
Explained the subject in an interesting way
The tutor delivered the course really well and explained the subject in an interesting way.
Islington Council
Very adept at bringing all attendees into the various discussions
The Tutor was clearly very confident in being able to deliver the course. They were very adept at bringing all attendees into the various discussions, even though it was remote learning.
NMB Minebea UK Ltd
Very relevant for my new job
The course was very relevant to what I will be doing in my new job.
RNLI