Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFelt like I was part of an interactive learning group
I was pleased by the level of interaction between myself, the tutor and other delegates. It felt like I was part of an interactive learning group rather than just hidden anonymously behind a screen.
Palmer Environmental
Surprised how seamless the virtual course was
I hadn’t attended a virtual course before and was surprised at how seamless it was and with the ability to do breakout rooms.
Hampshire Constabulary
Good level of interaction with all participants
The content in the course was user friendly and well explained by the tutor. There was a good level of interaction with all participants.
Quensh Specialists Ltd
Surprised at how well the tutor delivered a course in a virtual setting
| I was really surprised at how well the tutor was able to deliver a course which contained role play in a virtual setting. |
Dimensions
Full training experience in virtual classroom
I was unsure that a virtual classroom would provide the full training experience. But it did. It was very good.
Novartis Grimsby Limited
Tutor held our attention throughout the course and enabled everyone to interact
| Tutor managed to hold our attention for the full day’s course and got everyone to join in and contribute, no small achievement |
TFP Hydrogen