Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVirtual Classroom was very well done
I was worried the virtual course wouldn’t be as engaging as being there in person. I also thought I may struggle to get what I needed from the training but this wasn’t the case. It was very well done.
Hofer Powertrain Products UK Limited
Tutor was able to keep our level of participation and engagement high
Even though the course was virtual our tutor was able to keep our level of participation and engagement high with the right level of breaks and workshops. I wasn’t expecting that I would take so much out of the course.
Saint Gobain Weber
Remote learning worked better than expected
I wasn’t looking forward to learning remotely but it worked better than I expected it to.
Dalton Park Shopping Centre
This was my first Virtual training course and I was really impressed
This was my first Virtual training course and I was really impressed with the resources and the ability to still separate people into groups. The instructor can pop in to the groups to get a feel for what people are doing.
Accora Ltd
Really impressed with how the tutor made use of the virtual environment
I’ve had experience with delivering in virtual classrooms and was really impressed with how the tutor made use of the environment.
University Hospital Southampton
Really enjoyed being able to draw on experiences from my workplace
Being able to draw on experiences from my workplace in the workshops and discussions, and discuss them with the tutor and other students was what I really enjoyed about this course. It allows you to apply what you’ve learned and get other people’s opinions.
Kingspan Ltd